1 reviews | Active since Jan 2018
PLATINUM LIFE FAILURE TO CANCEL MY POLICY
Hi
I have been trying for the past week to cancel my policy with Platinum life due to my debit order being R200 more than the salesperson told me it would be. After having been told I would be contacted within 5 working days I was not contacted so I contacted the call centre again. I was called the following day but told immediately somebody else would call me however nobody did.
I would appreciate a call to cancel my policy. My next step is the ombudsman.
Dear Trevor,
I can confirm that your policy was cancelled and was confirmed telephonically by Chabi, one of our consultants.
I am very sorry that we did not get hold of you sooner, but according to the notes on our system our consultants tried to get hold of you on various occasions and other options were also discussed with you in January.
If you need any further assistance please contact me directly as I will be more than happy to assist you.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Trevor,
I can confirm that your policy was cancelled and was confirmed telephonically by Chabi, one of our consultants.
I am very sorry that we did not get hold of you sooner, but according to the notes on our system our consultants tried to get hold of you on various occasions and other options were also discussed with you in January.
If you need any further assistance please contact me directly as I will be more than happy to assist you.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life