1 reviews | Active since Jan 2019
Platinum life employees must be hangry(angry hungry)
I received a call from Platinum Life, Quinton was his name, not sure if the spelling is correct. all I got in was good morning, and this dude went off. I mean non stop until he wanted to confirm my details, when I asked him if if my premiums would go up, he acknowledges it would but only in January, the moment I tell this guy that unfortunately I will not be able to, and I think I'm speaking to him, he puts the phone down, now I'm not used to people doing that, because I try and maintain mutual respect, not to mention that I have been a loyal Policy holder with Platinum Life for a while and never had such an encounter from any of the sales people, they always friendly. this guy should not be calling people. and he is the catalyst for me cancelling my Policy
I have received your review and I am hugely concerned about what you’ve experienced, and would like to apologise profusely.
Upgrades are an optional extra that is offered at least once a year, to give you the chance to increase your benefits or add additional cover on your policy. This can be declined at any time and the manner in which the consultant handled it is completely unacceptable and not in line with how we like to do business.
I have requested the calls and will escalate this to our sales department immediately to ensure it is addressed.
I have not been able to reach you telephonically regarding this, but please keep an eye out for my call.
Thank you for bringing this matter to our attention and giving us a chance to follow up and rectify this.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am hugely concerned about what you’ve experienced, and would like to apologise profusely.
Upgrades are an optional extra that is offered at least once a year, to give you the chance to increase your benefits or add additional cover on your policy. This can be declined at any time and the manner in which the consultant handled it is completely unacceptable and not in line with how we like to do business.
I have requested the calls and will escalate this to our sales department immediately to ensure it is addressed.
I have not been able to reach you telephonically regarding this, but please keep an eye out for my call.
Thank you for bringing this matter to our attention and giving us a chance to follow up and rectify this.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor