JvdH
Jo-Ann van der Heever
1 reviews | Active since Jul 2017
06 Mar 2023, 08:47
Platinum Life does not care about clients
I am a loyal customer of nearly 15 years and after maternity leave with no income I made and arrangement where a lower premium was offered and my premium was deducted three times still. No response on multiple emails sent and after a call witha very unfriendly representative I am still waiting for assistance.
Thousands spent for nothing, Platinum Life has zero compassion and extremely poor customer care but I need to tolerate several calls a month for referrals at all hours of the day.
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Platinum Life's replyOfficial
06 Mar 2023, 09:29Dear Jo-Ann
Thank you so much for taking my call regarding this matter
Please note that the premium was already at the bank when the alternative arrangement was made and we were unable to stop it. I have arranged a refund as requested and a consultant from our cancellations team will be in touch to assist
My apologies for any inconvenience caused and please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter
Please note that the premium was already at the bank when the alternative arrangement was made and we were unable to stop it. I have arranged a refund as requested and a consultant from our cancellations team will be in touch to assist
My apologies for any inconvenience caused and please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Mar 2023, 09:29
Official
Dear Jo-Ann
Thank you so much for taking my call regarding this matter
Please note that the premium was already at the bank when the alternative arrangement was made and we were unable to stop it. I have arranged a refund as requested and a consultant from our cancellations team will be in touch to assist
My apologies for any inconvenience caused and please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter
Please note that the premium was already at the bank when the alternative arrangement was made and we were unable to stop it. I have arranged a refund as requested and a consultant from our cancellations team will be in touch to assist
My apologies for any inconvenience caused and please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor