IM
Irene M
1 reviews | Active since May 2020
21 Nov 2023, 13:32
PLATINUM LIFE DOES COVER NON INVASIVE CANCERS
Good day
I have a policy with Platinum Life. Me and my husband is covered for all mentioned cancers. A month ago, I have put in my claim for my husband I checked the cancer he has is covered, doctors letter attached. Email received back sorry we do not cover non invasive cancer. My question is now why not put this on their adverti*****t as well. Listen we cover cancer BUT sorry not non invasive cancers. I will not recommend people to join them, they are so big on adverti*****t we cover all cancers until you try to claim then the small print comes up. I am not satisfied with their services.
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Platinum Life's replyOfficial
21 Nov 2023, 14:30Dear Mrs Myburgh,
I have received your review and have looked into this matter on my side. I tried to contact you to discuss this but was unable to reach you.
I am sorry to hear about the diagnosis for your husband and I hope this finds him in good health today. All our claims are assessed within the terms and conditions of the policy. Our team will always provide the needed feedback, based on the information and reports received and will be open and honest about the validity of a claim.
I have arranged for an updated policy schedule to be sent through via email and will provide more thorough feedback in regards to your claim.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side. I tried to contact you to discuss this but was unable to reach you.
I am sorry to hear about the diagnosis for your husband and I hope this finds him in good health today. All our claims are assessed within the terms and conditions of the policy. Our team will always provide the needed feedback, based on the information and reports received and will be open and honest about the validity of a claim.
I have arranged for an updated policy schedule to be sent through via email and will provide more thorough feedback in regards to your claim.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Nov 2023, 14:30
Official
Dear Mrs Myburgh,
I have received your review and have looked into this matter on my side. I tried to contact you to discuss this but was unable to reach you.
I am sorry to hear about the diagnosis for your husband and I hope this finds him in good health today. All our claims are assessed within the terms and conditions of the policy. Our team will always provide the needed feedback, based on the information and reports received and will be open and honest about the validity of a claim.
I have arranged for an updated policy schedule to be sent through via email and will provide more thorough feedback in regards to your claim.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side. I tried to contact you to discuss this but was unable to reach you.
I am sorry to hear about the diagnosis for your husband and I hope this finds him in good health today. All our claims are assessed within the terms and conditions of the policy. Our team will always provide the needed feedback, based on the information and reports received and will be open and honest about the validity of a claim.
I have arranged for an updated policy schedule to be sent through via email and will provide more thorough feedback in regards to your claim.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor