SW
Shauvaughn W
1 reviews | Active since Jan 2019
18 Jan 2019, 10:20
Platinum life disappointment
I am utterly disappointed in the service that I have received. I was contacted several times last year as i have been referred by work colleagues and friends and family. I phoned this morning trying to take up a policy but was told i will have to wait for an existing client to be phoned randomly to then be referred again and only then they will contact me. Not once have i received a call nor a gift. I was also informed you do not take so called walk in clients. I would really have liked to take up a policy as i lost my mother due to cancer whom by the way was also a client of platinum life.
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Platinum Life's replyOfficial
11 Feb 2019, 14:07Dear Shauvaughn, I have received your complaint and would like to provide some feedback regarding this matter. Thank you so much for speaking to me regarding this. Kindly note that all our policies are pure risk and due to no medical testing being done, only underwritten at claim stage. When you are called for a promotional gift, the consultant will ask about any previous cancer diagnosis or scares. If a positive answer is received, those leads might not be sent through to our sales department as we don’t want to offer a policy that might not cover you at a later stage. As per our conversation, I apologize if there was a misunderstanding regarding the term cancer scare and how the loss of your mother might have influenced that answer. I have arranged with our Life Department to give you a call regarding a cancer benefit with them, which entails full underwriting. If you are satisfied with the benefits offered, a policy will be issued out accordingly. Please note that I have also followed up regarding the promotional gift that was offered. An sms voucher for 50% off from Isabella Garcia would have been sent to you via sms in 2017, but I have arranged for a resend to be done to your physical address within the next 2-3 weeks. Please do not hesitate to contact me on *** if there is anything else I can assist with Have a great day Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Feb 2019, 14:07
Official
Dear Shauvaughn, I have received your complaint and would like to provide some feedback regarding this matter. Thank you so much for speaking to me regarding this. Kindly note that all our policies are pure risk and due to no medical testing being done, only underwritten at claim stage. When you are called for a promotional gift, the consultant will ask about any previous cancer diagnosis or scares. If a positive answer is received, those leads might not be sent through to our sales department as we don’t want to offer a policy that might not cover you at a later stage. As per our conversation, I apologize if there was a misunderstanding regarding the term cancer scare and how the loss of your mother might have influenced that answer. I have arranged with our Life Department to give you a call regarding a cancer benefit with them, which entails full underwriting. If you are satisfied with the benefits offered, a policy will be issued out accordingly. Please note that I have also followed up regarding the promotional gift that was offered. An sms voucher for 50% off from Isabella Garcia would have been sent to you via sms in 2017, but I have arranged for a resend to be done to your physical address within the next 2-3 weeks. Please do not hesitate to contact me on *** if there is anything else I can assist with Have a great day Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor