iM
innocentia M
1 reviews | Active since Jan 2018
28 Jan 2026, 07:20
Platinum Life didn't take the debit for December as I was "incorrectly advised " I was called by the client service to advise this
Platinum Life didn't take the debit for December as I was "incorrectly advised " I was called by the client service to advise this. I was given a few options but no number was given to me on where I can contact them with my decision. January, they went ahead and did a "double debit ". I am considering taking my cover elsewhere. Not pleased at all.
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Replies (2)
Platinum Life's replyOfficial
28 Jan 2026, 07:32Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply28 Jan 2026, 07:32
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
28 Jan 2026, 08:25Dear Innocentia,
Thank you for your feedback. We sincerely apologise for the incorrect information provided in December — this was an error on our side and has since been addressed internally.
Thank you for your feedback. We sincerely apologise for the incorrect information provided in December — this was an error on our side and has since been addressed internally.
Following this, our Client Care team contacted you to explain the situation and offered several options to assist with the outstanding premium to ensure there was no break in your cover. We did not receive any confirmation regarding your preferred option after this discussion.
As a result, the system processed a double debit in January to bring the policy up to date and maintain uninterrupted cover, in line with the policy terms.
We value your feedback and remain committed to assisting you should you wish to discuss this matter further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Jan 2026, 08:25
Official
Dear Innocentia,
Thank you for your feedback. We sincerely apologise for the incorrect information provided in December — this was an error on our side and has since been addressed internally.
Thank you for your feedback. We sincerely apologise for the incorrect information provided in December — this was an error on our side and has since been addressed internally.
Following this, our Client Care team contacted you to explain the situation and offered several options to assist with the outstanding premium to ensure there was no break in your cover. We did not receive any confirmation regarding your preferred option after this discussion.
As a result, the system processed a double debit in January to bring the policy up to date and maintain uninterrupted cover, in line with the policy terms.
We value your feedback and remain committed to assisting you should you wish to discuss this matter further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor