Platinum Life, did not send the debit but say I rejected the request

Item: Platinum Life
Rating: 1
Author: innocentia M

Platinum Life, did not send the debit but say I rejected the request. I have called my bank no such request was made, mind you I called on the 19th December to make sure debit is ran early and made sure there is asked. I was assured that debits will run the following Monday 21st. No debit was done, I am simply sent an sms saying I am in "arrears " not satisfied at all!

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Platinum Life's replyOfficial

15 Jan 2026, 09:42

Dear Innocentia,

Thank you for taking my call.

I have followed up on this matter. Kindly note that you did contact us, and during that interaction the consultant incorrectly advised you regarding your debit order date. The December premium was not deducted earlier but was submitted to the bank on your normal debit order date.

We sincerely apologize for this error, and the matter will be addressed directly with the consultant concerned.

Please let us know how you would like to proceed and whether you wish to move forward with any of the options discussed during our call.

We apologize once again for the error and for any inconvenience caused.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply15 Jan 2026, 09:42

Official

We sincerely apologize for this error, and the matter will be addressed directly with the consultant concerned.

Please let us know how you would like to proceed and whether you wish to move forward with any of the options discussed during our call.

We apologize once again for the error and for any inconvenience caused.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor