1 reviews | Active since Nov 2012
Platinum Life
Platinum life - what you are doing is not right
I was contacted by a man with the name Jacobus Steyn a few weeks back and yes i listened and did understand the policy but i requested that all the info of the policy to be send to me as i want to review it first before making a decision as i am going through some personal stuff at the moment and i had to first check my budget i didn't want to take anything if i have not yet checked through everything - i was then put throught to a lady that wanted my details to send me a debicheck - and i told her that i dont want to put a debit order in place if i have not yet reviewed it by which she told me that i can just decline the debicheck its just for the promotion. I did decline it - and yet there is now 2 active debit orders on my account for R 255.00
And without me approving the debicheck - YOU need you to cancel these debit orders before they go off as i did not agree on any of the policy and to date i still have not received any emails or communication and when i try to phone the phone just rings
this is actually disgusting that you do this to people - and please go and listen to the voice recording - i said a few times that i did not want to agree to anything unless i can review it.
Jeane Hermann
I have received your review and would like to assist regarding this matter. Kindly note that I have not been able to reach you to discuss this telephonically.
You were contacted in October regarding a policy with Platinum Life. On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details. No deduction will occur as you need to still enjoy your legal 30 day review period to go through the documentation
The policy is always optional and can be declined at any time. I can confirm that your policy is only set to start from the end of December 2024 if we dont hear from you after your review period has passed.
I apologize if the consultant did not explain our sales process fully and confirm how this works. I have requested the calls and will follow up accordingly.
Please note that I have arranged for a policy schedule to be sent out via email today and you are welcome to advise how you would like to proceed?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. Kindly note that I have not been able to reach you to discuss this telephonically.
You were contacted in October regarding a policy with Platinum Life. On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details. No deduction will occur as you need to still enjoy your legal 30 day review period to go through the documentation
The policy is always optional and can be declined at any time. I can confirm that your policy is only set to start from the end of December 2024 if we dont hear from you after your review period has passed.
I apologize if the consultant did not explain our sales process fully and confirm how this works. I have requested the calls and will follow up accordingly.
Please note that I have arranged for a policy schedule to be sent out via email today and you are welcome to advise how you would like to proceed?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
