1 reviews | Active since Jun 2020
Platinum Life Deceit
I was called incessantly until I agreed to a free gift delivery that I reluctantly accepted as you insisted there were no obligations. This was then followed up with more incessant calls asking for personal information which I repeatedly said I am not comfortable providing. Eventually I was informed of something about 30 days but I NEVER agreed to any policy, yet my account has been deducted. If I could hear the recorded call I am absolutely certain there was NO CONSENT given verbally for anything. Your agent was extremely pushy, I was asked for my details after I repeatedly said I did not want to give them but was called back repeatedly until I unwillingly provided information on my bank account number with a reassurance that this was just for records purposes and nothing would be done until I consented, I clearly remember saying I was still thinking about it (which I was only saying because I wanted to be left alone!). This is deceit and theft in my opinion.
I have received your complaint and I am very sorry to read about the experience you had.
I am currently investigating the matter and have requested all calls made to you to follow up on the sale and disclosures made. As soon as this has been received, I will be in touch with further feedback
Please note that the policy has been stopped and no further premiums will be deducted while the investigation is occurring
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am very sorry to read about the experience you had.
I am currently investigating the matter and have requested all calls made to you to follow up on the sale and disclosures made. As soon as this has been received, I will be in touch with further feedback
Please note that the policy has been stopped and no further premiums will be deducted while the investigation is occurring
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
