1 reviews | Active since Aug 2020
Platinum Life ******** Life
This is a Really Sad and Sorry 1st hand experience with what is suppose to be one the best of industries around.
? Platinum Life ?
however SHOULD NOT be part of this makeup.
I get contacted by Platinum Life (by a certain Reinhardt - senior sales person amongst others), apparently having been recommended by an acquaintance.
The product "peddled" is really acceptable.
Why "peddled" ?
The policy sounds really good. If not for the materialization following, I would have been promoting them
the catch; 1. "we will send you a free gift" 2. "we will send you the policy, which you can look at" 3. "Your policy will become effective once you RETURN the SIGNED documents" 4. "on which we will debit you monthly"
NONE of the above (1 - 3) happened.
What did happen is that a debit order went off.
I reversed the order with the bank.
They reactivated the Debit order again, which I will reverse again.
If the bank cannot honour my request, then I will leave them and likely post a review on them
Come on ... is this for real ?
I NEVER in writing signed up with them (platinum life) !!! (neither vocally; since the telephonic conversation concludes with a "document(s) being sent to me for perusal and signing")
Is this the face of Insurance ?
Is that name one that should be promoted or exposed ?
Is this an acceptable business practice - for any field of Business. (Have people pay for something they did not agree to or get. It amounts to the same as a client going into a shop, paying for an article; then the retailer retains the item)
whao !
I have received your review and I am currently investigating this matter,
Kindly note that all our policies are sold telephonically and as such, an active contract is sent out after the conclusion of the sale. After the 30 day review period, the policy is set to start on the date that was confirmed in the call, unless we get confirmation from you that you are not interested. This should be explained by the sales consultant and I have requested the call to follow up. As soon as I have received this, I will gladly send it through with further feedback.
Please note that all debit orders have been stopped and I have asked our cancellation team to give you a call to confirm this as well.
I apologize for any inconvenience caused and will ensure to provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently investigating this matter,
Kindly note that all our policies are sold telephonically and as such, an active contract is sent out after the conclusion of the sale. After the 30 day review period, the policy is set to start on the date that was confirmed in the call, unless we get confirmation from you that you are not interested. This should be explained by the sales consultant and I have requested the call to follow up. As soon as I have received this, I will gladly send it through with further feedback.
Please note that all debit orders have been stopped and I have asked our cancellation team to give you a call to confirm this as well.
I apologize for any inconvenience caused and will ensure to provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls and they have been sent through via email.
Kindly note that the consultant did explain the 30 day review period and confirmed on what date the policy was set to start. A schedule was sent out via email to ensure that you have enough time to go through the documentation.
Please note that a cancellation has been logged and a consultant will be in touch within the week to confirm this cancellation with you.
Kindly have a listen to the call and please let me know if you have any questions or feedback,.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls and they have been sent through via email.
Kindly note that the consultant did explain the 30 day review period and confirmed on what date the policy was set to start. A schedule was sent out via email to ensure that you have enough time to go through the documentation.
Please note that a cancellation has been logged and a consultant will be in touch within the week to confirm this cancellation with you.
Kindly have a listen to the call and please let me know if you have any questions or feedback,.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor