1 reviews | Active since Aug 2016
Platinum Life consultants with attitudes
I’ve been with Platinum for quite some time now but I do not appreciate being bul**** over the phone to add extras to my existing policy.
On the 7th of January I received a phone call from a guy (I forgot his name) and he was probably the most sarcastic and I didn’t appreciate his tone and the weird underlying remarks he made. If I don’t want to add any upgrades, please respect that. I did not want to hear about his personal and some similar experiences to try and persuade me I just wanted him to leave me alone so I can continue working. In future, please make sure the consultant understand that No means no. He had a terrible attitude and I could sense him rolling eyes through the phone. These long calls are irritating. Especially if it doesn’t serve me. Do better Platinum.
I have received your review and I am so sorry to read about the experience you had
I have requested the call made to you and will gladly provide the needed feedback as soon as possible
Please accept my apologies for any inconvenience caused but rest assured that this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am so sorry to read about the experience you had
I have requested the call made to you and will gladly provide the needed feedback as soon as possible
Please accept my apologies for any inconvenience caused but rest assured that this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received and listened to the call in question and I do apologize if the consultant came across as pushy or rude. As he advised, these calls are done yearly to look at revising your premium and cover to best suit your needs, but I am sorry that he did not take no for an answer.
No upgrade will be issued out and I will also address this matter with the sales department
Thank you so much for brining this under our attention and giving us a chance to address it on our side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received and listened to the call in question and I do apologize if the consultant came across as pushy or rude. As he advised, these calls are done yearly to look at revising your premium and cover to best suit your needs, but I am sorry that he did not take no for an answer.
No upgrade will be issued out and I will also address this matter with the sales department
Thank you so much for brining this under our attention and giving us a chance to address it on our side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor