CS
Candice S

1 reviews | Active since Mar 2020

17 Mar 2020, 20:21

Platinum Life Cancer Policy

I joined Platinum Life cancer cover in 2014 & have received great service over the years. Recently I wanted to cancel my policy due to a salary cutback as I couldn't afford the premium anymore. I received fast and efficient help from the various team members and the last lady to call me by the name of Joni offered me a reduced premium which made a big difference and I don't loose my cash back after 10 years. I'm happy because I didn't want to cancel as my son is also covered till the age of 18 for all cancers except skin cancer, but was left with no other option. Thank you, Joni and the other staff for your great advice and for answering my questions.

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Replies (1)
Platinum Life
Platinum Life's reply18 Mar 2020, 16:23
Official
Dear Candice

Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! I am so glad that you have been part of our Platinum family for so long and that we have provided such great service through the years (it's a great motivation for the team)

Please do not hesitate to call us and we look forward to keeping you impressed for years to come!

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor