MR
Michaela R

1 reviews | Active since Feb 2023

20 Feb 2023, 14:26

Platinum life call

I just received a call from someone from platinum life and I have never experienced such a rude woman. She answered the phone by demanding to speak to me not even asking for me by my full name. She then proceeded to ask if I knew someone who gave her my number and when I rep**** with No she rudely described the person. I then asked what this was about and for her name and she rep**** with I NEED TO KNOW IF YOU KNOW THE PERSON WHO GAVE US YOUR NUMBER. I calmly said no again and the she put the phone down in my ear...this was after 5 calls that I could not answer as I am a student and in lectures the whole day... Very very rude and disrespectful!

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Replies (1)
Platinum Life
Platinum Life's reply20 Feb 2023, 14:48
Official
Dear  Michaela, 

I am hugely concerned about the experience you had and would like to follow up on my side 

Please accept my apologies for the manner in which the call was handled. I have requested it on my side and will make it is escalated to our referral team to address 

Thank you for making us aware of this matter and please know that this will be investigated as it is not in line with how we do business at all

 Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor