JVdw
Janine Van der watt
1 reviews | Active since Aug 2024
04 Nov 2024, 15:47
Platinum life
Platinum life you guys sucks
I was contacted by a lady yes i listened and did understand the policy but actually i didn't wanted it so i was neva on planing approved the debicheck
After how many declines and after 3 months you guys managed to deduct money out of my account 😡
Cherry on the cake 25th of October and flippen again 4th November
How the hell you guys can just decide how and when you want to deduct money out my account
And with out me approving the debicheck
I want my 2 payments reverse asap
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
04 Nov 2024, 17:13Dear Janine,
I have received your review and I am currently investigating this matter on our side.
You were contacted for a policy in September. After consenting to the cover, documentation was sent out via email to ensure that you enjoyed your 30-day review period before the policy was set to start. I have requested the sales call on my side and will provide further feedback as soon as this has been received
Your cancellation request has been logged and all further premiums stopped with immediate effect. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently investigating this matter on our side.
You were contacted for a policy in September. After consenting to the cover, documentation was sent out via email to ensure that you enjoyed your 30-day review period before the policy was set to start. I have requested the sales call on my side and will provide further feedback as soon as this has been received
Your cancellation request has been logged and all further premiums stopped with immediate effect. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Nov 2024, 17:13
Official
Dear Janine,
I have received your review and I am currently investigating this matter on our side.
You were contacted for a policy in September. After consenting to the cover, documentation was sent out via email to ensure that you enjoyed your 30-day review period before the policy was set to start. I have requested the sales call on my side and will provide further feedback as soon as this has been received
Your cancellation request has been logged and all further premiums stopped with immediate effect. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently investigating this matter on our side.
You were contacted for a policy in September. After consenting to the cover, documentation was sent out via email to ensure that you enjoyed your 30-day review period before the policy was set to start. I have requested the sales call on my side and will provide further feedback as soon as this has been received
Your cancellation request has been logged and all further premiums stopped with immediate effect. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
JVdw
Janine Van der watt's updateReviewer Update
05 Nov 2024, 09:59Good day
Thank you for the quick respond
I am waiting on the call from you guys
And the question is still am i going to get my money reversed or release the debicheck so i can dispute my money from my capitec banking app
Otherwise i won't be done with you guys that easily because i did give any authority or approved any debit order for you guys to deduct money
Thank you for the quick respond
I am waiting on the call from you guys
And the question is still am i going to get my money reversed or release the debicheck so i can dispute my money from my capitec banking app
Otherwise i won't be done with you guys that easily because i did give any authority or approved any debit order for you guys to deduct money
JVdw
Janine Van der watt's update05 Nov 2024, 09:59
Reviewer Update
Good day
Thank you for the quick respond
I am waiting on the call from you guys
And the question is still am i going to get my money reversed or release the debicheck so i can dispute my money from my capitec banking app
Otherwise i won't be done with you guys that easily because i did give any authority or approved any debit order for you guys to deduct money
Thank you for the quick respond
I am waiting on the call from you guys
And the question is still am i going to get my money reversed or release the debicheck so i can dispute my money from my capitec banking app
Otherwise i won't be done with you guys that easily because i did give any authority or approved any debit order for you guys to deduct money
JVdw
Janine Van der watt's updateReviewer Update
05 Nov 2024, 14:03I received an email stating that the policy is canceled after my complaint but i was also promised a call from one of the agencies
Other thing the email say that i did instructed an debit mandate for the 30th
Now that i send the proof there was money deducted 24th October and again 4th November no reply no phone call
The thing still bothering on my side how did you guys just went and deduct money out my account and why can't you reversed it
Other thing the email say that i did instructed an debit mandate for the 30th
Now that i send the proof there was money deducted 24th October and again 4th November no reply no phone call
The thing still bothering on my side how did you guys just went and deduct money out my account and why can't you reversed it
JVdw
Janine Van der watt's update05 Nov 2024, 14:03
Reviewer Update
I received an email stating that the policy is canceled after my complaint but i was also promised a call from one of the agencies
Other thing the email say that i did instructed an debit mandate for the 30th
Now that i send the proof there was money deducted 24th October and again 4th November no reply no phone call
The thing still bothering on my side how did you guys just went and deduct money out my account and why can't you reversed it
Other thing the email say that i did instructed an debit mandate for the 30th
Now that i send the proof there was money deducted 24th October and again 4th November no reply no phone call
The thing still bothering on my side how did you guys just went and deduct money out my account and why can't you reversed it