BA
Bianca A

1 reviews | Active since Apr 2024

24 Apr 2024, 14:55

Platinum life borderline ****

If I could give less than 1 star I would. This company gives me heavy MLM vibes. You are buttered up with fancy gifts, in my case Isabella Garcia make-up and perfume, and fear mongered into thinking you won't make it without this if you do get cancer, and keep in mind it is only female-related or male-related cancer, theres multiple loopholes I'm sure that will exclude you in some way if you do choose to claim. When you want to cancel, again in my case I did not have a job for a good few months and could not afford to pay the premium, you are convinced to either go lower or to share numbers of other potential targets. POPI act for who? Once you've successfully canceled, which also involves multiple calls from salespeople trying to convince you otherwise, you are badgered and fear mongered for months, almost years afterward to consider rejoining. I canceled almost three years ago and still get calls monthly. Ive tried blocking the numbers but they just use third-party companies to phone on their behalf. After reading some of the other reviews I realise I didn't even have it half as bad. I can't believe there are positive reviews. I wouldn't be surprised if they are ****. Be very aware and do not share your information or that of others, they will not leave you alone. Have a look at Reddit reviews too.

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Replies (2)
Platinum Life
Platinum Life's reply25 Apr 2024, 06:33
Official
Dear Bianca, 

I have received your review and have investigated this matter on my side. I would like to provide some feedback 

I can confirm that you had a policy with Platinum Life that was frozen in September 2021. After a cancellation request is received, our team will give you a call to discuss the policy and offer additional options. This is just to ensure that you are fully informed but if you are not interested, the policy is cancelled as requested. 

During the call in 2021, the consultant did advise that we might follow up with you in the future to see if you are interested in the policy at that stage. This is why our sales team has been trying to contact you this year to see if you would like to relook at the cover again. This is always optional and I apologize if you feel that you have been badgered with calls. I have arranged for your details to be added to our Do Not Contact list with immediate effect to ensure that no further calls are made to you. 

POPIA compliance is very important to us and we always want to ensure that we are fully compliant to the all the act prescribes.

Please let me know if there is anything else I can assist with regarding this matter. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
BA
Bianca A's update05 Jul 2024, 10:47
Reviewer Update
I have just been phoned again so your Do Not Contact list seems to be extremely inefficient. I request once more to be added and NOT contacted again. Thank you