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elizabeth S

1 reviews | Active since Aug 2019

23 Aug 2019, 13:14

Platinum life bad policy

I logged a query with Platinum life on 12 August, if i haven't called them today I wouldn't have had the outcome of query. so today the cannot disclose anything because it's in my fiance's name, but since the query started they spoke to me with no problem and questions??? today they cannot reveal anything to me. This is for my fiance claiming for his eye sign that he lost because of operations done since his little, now Platinum life says they don't pay out because it happen in childhood, did my fiance knew then that he will loose his eye sign.. with the years of money we spend on this policy and loosing now we could have opened a savings account and we could have had money to pay for his future operations on his eye, this is a bull**** insurance. platinum for life platinum plat sak - only taking your flippen money and when it comes to pay out the have all the flippen excuses in the book not to pay and only scoring, they took 2 weeks to get phones calls because of the policy that is so old - but pay out not sorry that's not happening - PLATINUM LIFE LIKES JUST TO COLLECT MONEY THAT'S IT

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Replies (2)
Platinum Life
Platinum Life's reply23 Aug 2019, 14:00
Official
Dear Elizabeth, 

I have received your complaint and have looked into the matter. 

Kindly note that we need instruction from the policy holder to release information including sales calls to a third party. 

We have contacted Mr Kuin and the calls will be sent through shortly with feedback regarding this matter. 

You are more than welcome to contact us on *** 

Kind Regards

Simone Venter
Client Care Supervisor 
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elizabeth S's update26 Aug 2019, 10:05
Reviewer Update
So Platinum Life will not payout because the problem did not occur now but in high school, although my fiance have operations and problems since then yearly, they not paying. so Platinum tell my they will cancel the policy HOW NICE!! what happen to the money we have paid for 12 years, NICE THEY SCORE all the time, best of all I have listened to all phone calls and the consultants have bul**** my fiance into upgrading to a higher rate every time they phoned , he told them every time we have enough policies and cannot afford more but couldn't take no for an answer then they bul**** him into saying yes. after he even told me he first need to discuss it with me they still bul**** him in taking it... in the phone calls they keep telling him how loyal policy holder he is what is loyal? if they just want to cancel the policy after 12 year and let this loyal client loose that kind of money just like that... the consultant event told me know she cannot work out for me how much money we loosing that we've paid for 12 years, really you cannot count 12 years of payments we've made monthly? Seriously Platinum Life bull**** company all I can say but this is not the last you will here from legal action again, YOU JUST EATING CONSUMERS MONEY THATS IT