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Samantha T
1 reviews | Active since Jun 2021
30 Jun 2023, 13:52
PLATINUM LIFE BAD CUSTOMER SERVICE.
I was on a call with this agent concerning new cancer cover. And they were not remorseful about my mum having been diagnosed with cancer.. Repeatedly telling me that "its going to come back..she has it" even when i told her that she is on remission. That was very insensitive to me and made me very sad. Please teach them soft skills and not for them to use people's situations to ********* them to join. Because at this moment..im not interested in joining because of that. Its like they care about numbers and not potential client's feelings.
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Samantha T's updateReviewer Update
30 Jun 2023, 13:59And they **** that my friend has a cover to coax me into joining. Please do better.
ST
Samantha T's update30 Jun 2023, 13:59
Reviewer Update
And they **** that my friend has a cover to coax me into joining. Please do better.
Platinum Life's replyOfficial
30 Jun 2023, 14:48Dear Samantha,
Thank you so much for taking my call and discussing this matter with me
This is not in line with the way we do our business and I profusely apologize for the experience you had. I have requested the call from our sales team and will escalate the matter accordingly
We trust that your mom will stay in remission and it is unacceptable that anything was said regarding her health and diagnosis
Thank you for bringing this under our attention and giving us the chance to address it
You are welcome to contact me at any time for any assistance or queries
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and discussing this matter with me
This is not in line with the way we do our business and I profusely apologize for the experience you had. I have requested the call from our sales team and will escalate the matter accordingly
We trust that your mom will stay in remission and it is unacceptable that anything was said regarding her health and diagnosis
Thank you for bringing this under our attention and giving us the chance to address it
You are welcome to contact me at any time for any assistance or queries
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Jun 2023, 14:48
Official
Dear Samantha,
Thank you so much for taking my call and discussing this matter with me
This is not in line with the way we do our business and I profusely apologize for the experience you had. I have requested the call from our sales team and will escalate the matter accordingly
We trust that your mom will stay in remission and it is unacceptable that anything was said regarding her health and diagnosis
Thank you for bringing this under our attention and giving us the chance to address it
You are welcome to contact me at any time for any assistance or queries
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and discussing this matter with me
This is not in line with the way we do our business and I profusely apologize for the experience you had. I have requested the call from our sales team and will escalate the matter accordingly
We trust that your mom will stay in remission and it is unacceptable that anything was said regarding her health and diagnosis
Thank you for bringing this under our attention and giving us the chance to address it
You are welcome to contact me at any time for any assistance or queries
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor