MM
Melvin M
1 reviews | Active since May 2009
30 Sept 2020, 10:33
Platinum life bad business principles
I was nominated by a friend and received a call and a free gift from platinum life. Then I received a call from someone I can't remember to discuss the policy. She was suppose to send me the policy documents so that I can go through it and let her know if I'm going to take it or not I had like a month to decide. I received nothing and now they have deducted a premium from my bank account. I don't think that's on. So Plantinum life I don't think we can do business if that's the way u operate. Pleas return my money and don't bother calling me again.
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Platinum Life's replyOfficial
30 Sept 2020, 11:02Dear Mr Muller,
Thank you so much for taking my call and I apologize for the experience you had.
Our system shows that documentation was sent out in August via email, but due to a spelling mistake, was never delivered to you.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you. A refund for the premium taken has been arranged and will be paid tomorrow and all further debit orders have been stopped with immediate effect.
Please do not hesitate to contact me if there is anything else I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I apologize for the experience you had.
Our system shows that documentation was sent out in August via email, but due to a spelling mistake, was never delivered to you.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you. A refund for the premium taken has been arranged and will be paid tomorrow and all further debit orders have been stopped with immediate effect.
Please do not hesitate to contact me if there is anything else I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Sept 2020, 11:02
Official
Dear Mr Muller,
Thank you so much for taking my call and I apologize for the experience you had.
Our system shows that documentation was sent out in August via email, but due to a spelling mistake, was never delivered to you.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you. A refund for the premium taken has been arranged and will be paid tomorrow and all further debit orders have been stopped with immediate effect.
Please do not hesitate to contact me if there is anything else I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I apologize for the experience you had.
Our system shows that documentation was sent out in August via email, but due to a spelling mistake, was never delivered to you.
A cancellation has been logged and a consultant will be in touch within the week to confirm this with you. A refund for the premium taken has been arranged and will be paid tomorrow and all further debit orders have been stopped with immediate effect.
Please do not hesitate to contact me if there is anything else I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor