JS
Jessica S
1 reviews | Active since Dec 2019
01 Dec 2021, 06:05
Platinum life are ********.
I just noted a R 99 debit order from platinum life which I never agreed to. I never signed any papers nor agreed to their perfume. The guy who called me assured me that no debit order will take place till I see documents of their policy and til now they have not emailed me those papers. I'm not interested in platinum life.... And stop calling me about your perfumes because I keep telling you the same thing that I'm not interested. So can I please have my R99 back. You people ****med me.
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Platinum Life's replyOfficial
01 Dec 2021, 07:15Dear Jessica,
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 28th of October 2021 regarding a policy with Platinum Life. A policy schedule was sent out via email on the 16th of November 2021, to ensure that yo have time to read through the policy terms and conditions.
A cancellation has been processed and a consultant from our team will be in touch within the week to confirm. As you did not have the full 30 day review period, a refund will be arranged for the premium that was deducted
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 28th of October 2021 regarding a policy with Platinum Life. A policy schedule was sent out via email on the 16th of November 2021, to ensure that yo have time to read through the policy terms and conditions.
A cancellation has been processed and a consultant from our team will be in touch within the week to confirm. As you did not have the full 30 day review period, a refund will be arranged for the premium that was deducted
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Dec 2021, 07:15
Official
Dear Jessica,
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 28th of October 2021 regarding a policy with Platinum Life. A policy schedule was sent out via email on the 16th of November 2021, to ensure that yo have time to read through the policy terms and conditions.
A cancellation has been processed and a consultant from our team will be in touch within the week to confirm. As you did not have the full 30 day review period, a refund will be arranged for the premium that was deducted
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 28th of October 2021 regarding a policy with Platinum Life. A policy schedule was sent out via email on the 16th of November 2021, to ensure that yo have time to read through the policy terms and conditions.
A cancellation has been processed and a consultant from our team will be in touch within the week to confirm. As you did not have the full 30 day review period, a refund will be arranged for the premium that was deducted
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor