KD
Kim D
1 reviews | Active since Feb 2020
03 Feb 2020, 13:31
PLATINUM LIFE ARE ********** *******!!!
My husband got referred to answer some questions and receive a free gift. By doing so they ask in detail questions as well as bank details. Let me be clear that not once was mentioned that he is interested in policy or that they have permission to debit (as we already have one with another insurance company) the first debit went off on a Saturday?! We disputed and funds reversed. Now they deduct monthly and whatever we reversed they debit next month.. (3months installments) how is this legal? Judging by previous reviews this has been going on for years. It's disgusting that a supposedly reputable and professional company would ******* consumers just to get a sale. No matter how many times we dispute via our bank you need to stop it on your side as well. This was done *******ly so I suggest you do it asap! I will be posting to various social media platforms and taking this further if not resolved soonest.
Helpful (0)
Replies (4)0
Replies (4)
Platinum Life's replyOfficial
03 Feb 2020, 13:55Dear Kim,
I have received your complaint and we are looking into this matter.
Please note that our promotional gifts are obligation and cost free and Mr Dingwall would have been called after this to be offered a policy.All our calls are recorded and I have requested this from our sales department to follow up on what was said. The proof of delivery for the policy documentation will also be sent through as soon as received.
The cancellation has been logged and your husband will be contacted to finalize.
Please feel free to give me a call if there is anything I can assist with while this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are looking into this matter.
Please note that our promotional gifts are obligation and cost free and Mr Dingwall would have been called after this to be offered a policy.All our calls are recorded and I have requested this from our sales department to follow up on what was said. The proof of delivery for the policy documentation will also be sent through as soon as received.
The cancellation has been logged and your husband will be contacted to finalize.
Please feel free to give me a call if there is anything I can assist with while this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Feb 2020, 13:55
Official
Dear Kim,
I have received your complaint and we are looking into this matter.
Please note that our promotional gifts are obligation and cost free and Mr Dingwall would have been called after this to be offered a policy.All our calls are recorded and I have requested this from our sales department to follow up on what was said. The proof of delivery for the policy documentation will also be sent through as soon as received.
The cancellation has been logged and your husband will be contacted to finalize.
Please feel free to give me a call if there is anything I can assist with while this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and we are looking into this matter.
Please note that our promotional gifts are obligation and cost free and Mr Dingwall would have been called after this to be offered a policy.All our calls are recorded and I have requested this from our sales department to follow up on what was said. The proof of delivery for the policy documentation will also be sent through as soon as received.
The cancellation has been logged and your husband will be contacted to finalize.
Please feel free to give me a call if there is anything I can assist with while this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
KD
Kim D's updateReviewer Update
03 Feb 2020, 14:04I will be awaiting that call and want all information removed from your data base. This has been going on for years judging by your reviews. Why is it still continuing after all these years?! Why is platinum life still allowing this **** consulting to continue? It's disgusting and unprofessional and I have no faith in this company any longer nor will I refer.
Very upset and disappointed.
Very upset and disappointed.
KD
Kim D's update03 Feb 2020, 14:04
Reviewer Update
I will be awaiting that call and want all information removed from your data base. This has been going on for years judging by your reviews. Why is it still continuing after all these years?! Why is platinum life still allowing this **** consulting to continue? It's disgusting and unprofessional and I have no faith in this company any longer nor will I refer.
Very upset and disappointed.
Very upset and disappointed.
KD
Kim D's updateReviewer Update
03 Feb 2020, 14:11Thank you for your response but please leave a contact number for me to contact you on.
KD
Kim D's update03 Feb 2020, 14:11
Reviewer Update
Thank you for your response but please leave a contact number for me to contact you on.
Platinum Life's replyOfficial
05 Feb 2020, 14:06Dear Kim,
Trust this finds you well.
I have received the call made to your husband regarding the Accidental Disability policy with Platinum Life, where he provides all his details and a full legal closure is done.
As the policy is in his name, I contacted him for permission to send the calls through to you, but he advised that he does not wish for this to be done, he just wants to cancel. Without his consent, I will not be able to send it out.
The policy has been processed for cancellation and a consultant will give him a call to confirm
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Trust this finds you well.
I have received the call made to your husband regarding the Accidental Disability policy with Platinum Life, where he provides all his details and a full legal closure is done.
As the policy is in his name, I contacted him for permission to send the calls through to you, but he advised that he does not wish for this to be done, he just wants to cancel. Without his consent, I will not be able to send it out.
The policy has been processed for cancellation and a consultant will give him a call to confirm
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Feb 2020, 14:06
Official
Dear Kim,
Trust this finds you well.
I have received the call made to your husband regarding the Accidental Disability policy with Platinum Life, where he provides all his details and a full legal closure is done.
As the policy is in his name, I contacted him for permission to send the calls through to you, but he advised that he does not wish for this to be done, he just wants to cancel. Without his consent, I will not be able to send it out.
The policy has been processed for cancellation and a consultant will give him a call to confirm
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Trust this finds you well.
I have received the call made to your husband regarding the Accidental Disability policy with Platinum Life, where he provides all his details and a full legal closure is done.
As the policy is in his name, I contacted him for permission to send the calls through to you, but he advised that he does not wish for this to be done, he just wants to cancel. Without his consent, I will not be able to send it out.
The policy has been processed for cancellation and a consultant will give him a call to confirm
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor