1 reviews | Active since Nov 2019
Platinum life Aneshari Padiachy is useless on helping poor people but ***** from people's bank accounts
I sent serval emails plus telephone call.. A lady by the name of Aneshari Padiachy replies to my email as she is a client care supervisor in the email division but didn't resolve my matter.. Absa is now charging me bank charges for platinum lifes unauthorized debits its been 2 months and 5days stil no response they asked for a bank confirmation letter which costed me R30 which to me is alot of money as I am unemployed.. I sent an email in November when I contacted the telephiconically the agent said they didn't receive my confirmation letter I resent it on the 10 January still no response no use Aneshari having a title but can't do her job... PLEASE STOP ROBBING ME AS I AM GOING TO LODGE A COMPLAINT NOW WITH PASSA AND YOU GUYS NEED TO PAY MY BANK CHARGES AS YOU PEOPLE USED MY ACCOUNT UNAUTHORIZED!!!!!!!! REF NO: DEBIT ORDER STOP ***... STOP DEFRAUING ME
We received the letter confirming the account details on Friday and it has been sent through to the consultant who is currently dealing with the matter,
All premiums have been stopped as requested.
Please confirm the bank costs associated with the premiums that were deducted and we will gladly refund that your account. Unfortunately, we were unable to assist with the situation as we did not have the letter from the bank on file. Due to the nature of the query, all information needed to be received so that the correct procedure could be followed.
I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We received the letter confirming the account details on Friday and it has been sent through to the consultant who is currently dealing with the matter,
All premiums have been stopped as requested.
Please confirm the bank costs associated with the premiums that were deducted and we will gladly refund that your account. Unfortunately, we were unable to assist with the situation as we did not have the letter from the bank on file. Due to the nature of the query, all information needed to be received so that the correct procedure could be followed.
I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor