HW
Hanna W

1 reviews | Active since Dec 2023

24 Apr 2024, 00:21

Platinum Life and The Box Fashion are the reason Telesales should be made *******, allowing their most vulnerable clients to be preyed on.

I got hold of the sales call recordings of The Box Fasion... Shame on you Platinum Life.... and the way you allow your client's confidential details - their name, ID, banking details and address be given to another company...by confusing and misleading them, with the promises of a gift... You are the reason the Popi Law was created, yet you find a crafty way of using your telesales to manipulate your most vulnerable customers. In this case it was my eldery mum, early stages of dementia...and I am absolutely shocked that you get away with this. I'll report you wherever I can for allowing your customers to be so misled. It is like daylight ******* and I wish your company did not ever exist, as I am sure this has happened to many more people. It is unacceptable.

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Replies (1)
Platinum Life
Platinum Life's reply25 Apr 2024, 07:35
Official
Dear Hanna, 
 
 I have received your review and I am currently investigating this matter on my side. 
 
 Our policy holders are always our highest priority and we always want to ensure that we treat them fairly and that all conduct is in line with current FSCA and POPIA legislation. 
 
Please note that I will be in contact with you today to get more information regarding this matter and I have also reached out to the Box to follow up regarding the sales call mentioned. 
 
 Further feedback will be provided to ensure that this is addressed fully. 
 
 Kind Regards
 
 Simone Venter
 Client Relationship Specialist & Client Care Supervisor