1 reviews | Active since Oct 2016
PLATINUM LIFE AGENTS USING MY NAME ON REFFERALS I GAVE THEM TO SAY I GAVE THEM THE CELL NUMBER AND ID NUMBER WHICH IS A LIE.
Early in the year a received a call from a Platinum life agent who said got my contacts from my colleague who selected me to receive a gift from them. She further asked for an address where they can deliver the gift ,I gave the address after 3 days I received the parcel 4th day she called to ask if I received it ,I confirmed I did then she asked for referrals ,I said I don't have she said look through your phone book and I did she was willing to wait she even suggested that I put her on loud speaker while giving her the names she encouraged me that if I give her 50 names I will receive another gift from them lol I also pushed because I love the Isabella Gacier products, long story short I reached the 50 number and more, I got an sms of a R1000 voucher as my promised gift of the referrals I redeemed it and after a few days my gift arrived. Following week I get WhatsApp messages from some of the referrals saying thank you for choosing me some said they didn't qualify as they not working, a few months some referrals message me to say these people of yours are harassing us they keep forcing us to take the policy as they told them I took the policy too and I'm getting discounts on products and I assured them that these people will take the policy and all of these is lies, I never assured anyone that the referrals will take the policy and I was told they will also get the free gift I got and i never took a policy with them. Now as I'm writing this review a friend of mine back home sent me a message that they deducted money from her account this morning and she's not working its her last money . Platinum Life please stop the ***** you doing of deducting monies in peoples account and stop using my name to the referrals I gave that they must take your products because I also took which is a lie. If I'm guilty the only thing I'm guilty of is giving the referrals. We are living in tough times alot of people lost their jobs and all you do is ***** from them. THIS MUST STOP PLEASE.
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss
Kindly note that we do ask people to refer friends and family members for a promotional gift. This is not a policy and simply a way to provide more information about who we are and what we do. After you received the gift, you might be contacted by our sales department and offered a policy with Platinum Life. If you are interested, all your details are captured and a policy schedule is sent out
There is no cost or premium linked to our promotional gift and the only way a deduction can occur, is if a policy was taken out. I have reached out to you via email as well to get more information regarding the deduction that occurred and to follow up if she was contacted by sales and agreed to take out a policy
Please note that we are a registered FSP and all our conduct is in line with FSCA and POPIA legislation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss
Kindly note that we do ask people to refer friends and family members for a promotional gift. This is not a policy and simply a way to provide more information about who we are and what we do. After you received the gift, you might be contacted by our sales department and offered a policy with Platinum Life. If you are interested, all your details are captured and a policy schedule is sent out
There is no cost or premium linked to our promotional gift and the only way a deduction can occur, is if a policy was taken out. I have reached out to you via email as well to get more information regarding the deduction that occurred and to follow up if she was contacted by sales and agreed to take out a policy
Please note that we are a registered FSP and all our conduct is in line with FSCA and POPIA legislation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your assistance ,I will reply on your email to give you the ladies contact details ,so you can discuss with her as she is now angry at me and that's how I know it happens as well but she told me she never gave her details. Also can the agent please stop telling the people to take the policy because I took it, even if I did take it its my business they mustn't force people, two other ladies told me that's what she says when calling them luckily they were able to stand their ground and tell her they cant afford it.
Thank you for your assistance ,I will reply on your email to give you the ladies contact details ,so you can discuss with her as she is now angry at me and that's how I know it happens as well but she told me she never gave her details. Also can the agent please stop telling the people to take the policy because I took it, even if I did take it its my business they mustn't force people, two other ladies told me that's what she says when calling them luckily they were able to stand their ground and tell her they cant afford it.
Thank you so much for replying. I will gladly follow up on what the sales consultant is advising and the manner in which they handle the sale. I apologize for any inconvenience caused and will address this directly with your friend as well
Thank you so much for replying. I will gladly follow up on what the sales consultant is advising and the manner in which they handle the sale. I apologize for any inconvenience caused and will address this directly with your friend as well
Thank you so much, I've emailed the info.
Thank you so much, I've emailed the info.