SW
Sylvanna W
1 reviews | Active since Sept 2015
19 Nov 2019, 17:34
Platinum Life Agent Upgrades Policy without Consent
My mother was called by a platinum life agent asking her is she would like to upgrade het membership. She declined and stated that her financial situation would not allow for the upgrade at this stage, the agent should call back in 2020. Today (19.11.2019) she was shocked to receive a parcel confirming her upgrade and new premium R590.19!!! Almost double what she initially paid!! This is unacceptable
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Platinum Life's replyOfficial
20 Nov 2019, 08:13Dear Sylvanna,
I have received your review and also contacted your mother to assist with resolving this matter.
The upgrade has been removed from her policy and I am following up regarding the calls made to her and what was discussed with the consultant. I do apologize for any inconvenience caused
You are more than welcome to contact me directly on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and also contacted your mother to assist with resolving this matter.
The upgrade has been removed from her policy and I am following up regarding the calls made to her and what was discussed with the consultant. I do apologize for any inconvenience caused
You are more than welcome to contact me directly on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Nov 2019, 08:13
Official
Dear Sylvanna,
I have received your review and also contacted your mother to assist with resolving this matter.
The upgrade has been removed from her policy and I am following up regarding the calls made to her and what was discussed with the consultant. I do apologize for any inconvenience caused
You are more than welcome to contact me directly on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and also contacted your mother to assist with resolving this matter.
The upgrade has been removed from her policy and I am following up regarding the calls made to her and what was discussed with the consultant. I do apologize for any inconvenience caused
You are more than welcome to contact me directly on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor