Platinum Life - a life sentence and drain on pensioners!

My 86 year old Mother has a "Cancer Policy" with Platinum Life. She recently received a call from one of Platinum Life's call center agents, who told her that her premium will increase to R R761.50 per month. My Mother told the agent (who informed her at the start that all calls are recorded) that she is thinking of canceling this policy and that she does NOT want to pay any more than what she is paying already. The Agent then told Mom that at least she will get 50% Money-Back in 2036 (when she will be 99!?!) and no increase will happen now, that they will send an email with the updated policy and that she has 30 days to decide to accept or decline.

BUT... The very next day, she had a bank notification asking to approve a debit order for the R761.50! The promised email only arrived on 19/06/2024 (+/- 3/4 weeks after the call) but the attached policy was issued and signed by Platinum Directors on the 14th. One of the clauses state: "The Policyholder will have a 31 (thirty-one) day period from the date of receipt of The Policy documentation in which to review The Policy terms and conditions." So they DO NOT listen when they call you and they then immediately try to get the "new increased" premium from you... and they delay the emails... maybe thinking you would just go along and make payments and then because of the delay that you might have forgotten what you told them?

I'm not happy with the way they try to override the person they phone, and that their agents cannot think logically nor show empathy for senior members they talk to.