SJ
Sandisiwe J
1 reviews | Active since Apr 2022
28 Apr 2022, 09:00
Platinum Life
I canceled a policy that they did not explain it properly to me when I took it and I was told me they will not debit my account only to find out they have debited my account, the lady that helped me this morning did not want to listen to me and was harsh with me when I was querying the debit that went through after canceling and they have blocked it for me to reverse it on my account. I will never recommend it to anyone.
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Platinum Life's replyOfficial
28 Apr 2022, 10:17Dear Sandisiwe ,
I have received your review and have looked into this matter. I would like to provide some feedback
Kindly note that the policy only cover you for Accidental Disability (which is anything violent, unforeseen and external that leads to a permanent disability). Unfortunately, things like hip replacements etc is not covered under the policy.
The policy has been cancelled and as discussed, a refund has been arranged. As we need to wait for confirmation from the bank, the refund will only be paid within 10 working days from your debit date.
I will gladly follow up on the call you had with the consultant the manner in which she handled the query. I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter. I would like to provide some feedback
Kindly note that the policy only cover you for Accidental Disability (which is anything violent, unforeseen and external that leads to a permanent disability). Unfortunately, things like hip replacements etc is not covered under the policy.
The policy has been cancelled and as discussed, a refund has been arranged. As we need to wait for confirmation from the bank, the refund will only be paid within 10 working days from your debit date.
I will gladly follow up on the call you had with the consultant the manner in which she handled the query. I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Apr 2022, 10:17
Official
Dear Sandisiwe ,
I have received your review and have looked into this matter. I would like to provide some feedback
Kindly note that the policy only cover you for Accidental Disability (which is anything violent, unforeseen and external that leads to a permanent disability). Unfortunately, things like hip replacements etc is not covered under the policy.
The policy has been cancelled and as discussed, a refund has been arranged. As we need to wait for confirmation from the bank, the refund will only be paid within 10 working days from your debit date.
I will gladly follow up on the call you had with the consultant the manner in which she handled the query. I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter. I would like to provide some feedback
Kindly note that the policy only cover you for Accidental Disability (which is anything violent, unforeseen and external that leads to a permanent disability). Unfortunately, things like hip replacements etc is not covered under the policy.
The policy has been cancelled and as discussed, a refund has been arranged. As we need to wait for confirmation from the bank, the refund will only be paid within 10 working days from your debit date.
I will gladly follow up on the call you had with the consultant the manner in which she handled the query. I apologize for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor