1 reviews | Active since Jun 2020
PLATINUM LIFE
Any ladies out there that has Platinum Life Policy please double check your Policy, I took out this Policy for cancer and accidental death. I have had the policy for a really long time and made sure my cover was always up to date even in the very hard times like now with COVID 19 so if something should happen to me at least my family will have something to fall back on. The value of death would have been a good settlement for my family only to realize upon my sisters death (who had the same policy) that only if you get shot, die in car accident, get hijacked and die, fall down stairs and die this is considered accidental death. Not if you are 100% heathy and fall over and die that is not accidental. Please make sure that you are paying this Policy for the right reasons as they only have accidental death or cancer. This policy will only pay out 50% of premiums when I'm 70 years old or my hubby 77 and if we both die before then well to bad to sad. Feel like I have been ********** I thought accidental death is being healthy, gym, eat healthy don't smoke, don't drink and do the right things and one just dies for no reason whatsoever other than natural causes AT LEAST YOU KNOW your beneficiaries ARE COVERED BUT SORRY TO SAY YOU HAVE TO DIE A HORRIFIC WAY FOR YOUR FAMILY TO RECEIVE ANY PAYOUT.
I have received your complaint and would like to advise on this matter. I have not been able to reach you telephonically to discuss.
At Platinum Life, we specialize in pure risk cover including the Female Cancer and Accidental Death benefit. Due to the nature of the products that we offer, our policies do not cover natural causes.
The Accidental Death benefit will cover you in the event that something violent, unforeseen and external leads to you passing away. This is also explained in our policy documentation and on our website.
I can arrange to resend your documentation through to you and also follow up on the call where this benefit was added , to make sure that it was properly explained and the correct details provided. This will be sent through to you as well.
Please let me know if there is anything else we can assist with
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to advise on this matter. I have not been able to reach you telephonically to discuss.
At Platinum Life, we specialize in pure risk cover including the Female Cancer and Accidental Death benefit. Due to the nature of the products that we offer, our policies do not cover natural causes.
The Accidental Death benefit will cover you in the event that something violent, unforeseen and external leads to you passing away. This is also explained in our policy documentation and on our website.
I can arrange to resend your documentation through to you and also follow up on the call where this benefit was added , to make sure that it was properly explained and the correct details provided. This will be sent through to you as well.
Please let me know if there is anything else we can assist with
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Just cancel this Policy I want nothing further to do with Platinum Life. I rather spend hard earned money on a Life Insurance Policy like Standard Bank and then as least I know my family will get something out when I die of a Natural Cause. For the amount I'm paying you I can get a R3.2m Life cover.
Just cancel this Policy I want nothing further to do with Platinum Life. I rather spend hard earned money on a Life Insurance Policy like Standard Bank and then as least I know my family will get something out when I die of a Natural Cause. For the amount I'm paying you I can get a R3.2m Life cover.