LM
Lindiwe M
1 reviews | Active since Mar 2018
04 Jun 2020, 21:33
Platinum life
I have received numerous calls from uour agenta offerung me insurance and have declined.
Whats scary is that they have all my information and always want me to confirm. In 2018 i sent an email to your information desk to cancel any policy under my name. Early this year again i did that and guess what my account was debited in April and May.
If i dont agree on the phone to get insurance why shoulf i still be listed as if i want that insurance and told tocancel within 30 days and yet my accountstill gets debited.
My bank account has inquired charges and i have had no reply from your customer service center after sending numerous emails. Please refund my account for deducting the R251 for 2 months urgently and stop deniting my account further.
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Replies (4)0
Replies (4)
Platinum Life's replyOfficial
08 Jun 2020, 07:05Dear Lindiwe,
I have received your review and am currently investigating this matter for you.
According to our system, you were contacted for the reactivation of your policy on the 27th of February 2020 and policy documentation was sent to your work address and signed for. I don't have any record of a cancellation request being received in this time, but you are more than welcome to send this through to us and I will look into it from my side.
I have also requested the calls made to you and will gladly email it to you with further feedback as soon as it as been received.
A cancellation has been processed on your policy and a consultant will be in touch to confirm this with you.
Please let me know if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am currently investigating this matter for you.
According to our system, you were contacted for the reactivation of your policy on the 27th of February 2020 and policy documentation was sent to your work address and signed for. I don't have any record of a cancellation request being received in this time, but you are more than welcome to send this through to us and I will look into it from my side.
I have also requested the calls made to you and will gladly email it to you with further feedback as soon as it as been received.
A cancellation has been processed on your policy and a consultant will be in touch to confirm this with you.
Please let me know if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Jun 2020, 07:05
Official
Dear Lindiwe,
I have received your review and am currently investigating this matter for you.
According to our system, you were contacted for the reactivation of your policy on the 27th of February 2020 and policy documentation was sent to your work address and signed for. I don't have any record of a cancellation request being received in this time, but you are more than welcome to send this through to us and I will look into it from my side.
I have also requested the calls made to you and will gladly email it to you with further feedback as soon as it as been received.
A cancellation has been processed on your policy and a consultant will be in touch to confirm this with you.
Please let me know if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am currently investigating this matter for you.
According to our system, you were contacted for the reactivation of your policy on the 27th of February 2020 and policy documentation was sent to your work address and signed for. I don't have any record of a cancellation request being received in this time, but you are more than welcome to send this through to us and I will look into it from my side.
I have also requested the calls made to you and will gladly email it to you with further feedback as soon as it as been received.
A cancellation has been processed on your policy and a consultant will be in touch to confirm this with you.
Please let me know if there is anything else I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
09 Jun 2020, 08:26Dear Lindiwe,
I have received the calls made to you in February regarding the reactivation of your Platinum Life policy.
The consultant did explain the policy, benefits and the 30 day review period, which you agreed to. A full legal closure was done and they also advised that your policy will start on the 30th of April 2020.
Your policy documentation was signed for and delivered to you on the 20th of March 2020.
This has also been sent through via email. Please let me know if you have any questions or queries regarding this matter.
A consultant from our cancellation team is also scheduled to give you a call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls made to you in February regarding the reactivation of your Platinum Life policy.
The consultant did explain the policy, benefits and the 30 day review period, which you agreed to. A full legal closure was done and they also advised that your policy will start on the 30th of April 2020.
Your policy documentation was signed for and delivered to you on the 20th of March 2020.
This has also been sent through via email. Please let me know if you have any questions or queries regarding this matter.
A consultant from our cancellation team is also scheduled to give you a call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jun 2020, 08:26
Official
Dear Lindiwe,
I have received the calls made to you in February regarding the reactivation of your Platinum Life policy.
The consultant did explain the policy, benefits and the 30 day review period, which you agreed to. A full legal closure was done and they also advised that your policy will start on the 30th of April 2020.
Your policy documentation was signed for and delivered to you on the 20th of March 2020.
This has also been sent through via email. Please let me know if you have any questions or queries regarding this matter.
A consultant from our cancellation team is also scheduled to give you a call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls made to you in February regarding the reactivation of your Platinum Life policy.
The consultant did explain the policy, benefits and the 30 day review period, which you agreed to. A full legal closure was done and they also advised that your policy will start on the 30th of April 2020.
Your policy documentation was signed for and delivered to you on the 20th of March 2020.
This has also been sent through via email. Please let me know if you have any questions or queries regarding this matter.
A consultant from our cancellation team is also scheduled to give you a call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
LM
Lindiwe M's updateReviewer Update
09 Jun 2020, 18:05I have swnt mail that I dont want it.
LM
Lindiwe M's update09 Jun 2020, 18:05
Reviewer Update
I have swnt mail that I dont want it.
Platinum Life's replyOfficial
09 Jun 2020, 18:38Dear Lindiwe,
I have checked with our email department and the only email they were able to find was sent to us on the 1st of June 2020.
Please forward any previous emails sent in this year and I will gladly investigate
I have checked with our email department and the only email they were able to find was sent to us on the 1st of June 2020.
Please forward any previous emails sent in this year and I will gladly investigate
Platinum Life's reply09 Jun 2020, 18:38
Official
Dear Lindiwe,
I have checked with our email department and the only email they were able to find was sent to us on the 1st of June 2020.
Please forward any previous emails sent in this year and I will gladly investigate
I have checked with our email department and the only email they were able to find was sent to us on the 1st of June 2020.
Please forward any previous emails sent in this year and I will gladly investigate