LA
Louise A
1 reviews | Active since Feb 2018
21 May 2020, 15:03
Platinum Life
How can you allow your agents to phone people and insist on giving out banking details for "cancer cover", before they will send policy documentation? I have a couple of other life policies and NOT ONE has ever asked for my bank account details until I have read and understood what I am paying for. I honestly feel like reporting Platinum life to the Ombudsman.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
22 May 2020, 13:11Dear Louise,
I have received your complaint and would like to address this matter with you.
As all our business is conducted telephonically and we send out active contract, our consultants are required to obtain certain information (like bank details) in order to issue out the policy. After receiving your policy documentation, you have a 30 day legal review period, going over the terms and conditions of your policy.
After this time, the policy is set to start on the date discussed with the consultant.
Please note that we are a registered FSP and all our conduct is regulated and adheres to current FSCA legislation.
If you have any further queries please feel free to contact me
Yours Sincerely
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 May 2020, 13:11
Official
Dear Louise,
I have received your complaint and would like to address this matter with you.
As all our business is conducted telephonically and we send out active contract, our consultants are required to obtain certain information (like bank details) in order to issue out the policy. After receiving your policy documentation, you have a 30 day legal review period, going over the terms and conditions of your policy.
After this time, the policy is set to start on the date discussed with the consultant.
Please note that we are a registered FSP and all our conduct is regulated and adheres to current FSCA legislation.
If you have any further queries please feel free to contact me
Yours Sincerely
Simoné Venter
Client Relationship Specialist & Client Care Supervisor