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Alwyn T
1 reviews | Active since Oct 2024
05 Mar 2025, 13:55
Platinum Life
Good day. Can you please assist me. Platinum Life has phoned my wife. She told them she doesnt want the policy. So now they have started taking money from her account for the policy. She spoke to them but no one is returning back to her. Her Id nr is *** the ref nr they her is ***. She cant stop the debit orders at the bank and she want her money back.
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Replies (2)
Platinum Life's replyOfficial
05 Mar 2025, 14:07Dear Alwyn,
I have received your review and have looked into this matter on my side.
Kindly note that your wife contacted our team on Monday and a cancellation was logged for her policy with Platinum Life. All premiums have been stopped and our cancellation team is scheduled to give her a call within the week to confirm this with her
All our calls are recorded and I can confirm that the sales call has been requested. As soon as this has been received, further feedback will be provided on what was discussed and agreed to. A mandate was accepted by your wife on conclusion of the sale and documentation was sent out via email.
Please let me know if there is anything else we can assist with and I have arranged with our team to contact her tomorrow at the latest for the cancellation confirmation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your wife contacted our team on Monday and a cancellation was logged for her policy with Platinum Life. All premiums have been stopped and our cancellation team is scheduled to give her a call within the week to confirm this with her
All our calls are recorded and I can confirm that the sales call has been requested. As soon as this has been received, further feedback will be provided on what was discussed and agreed to. A mandate was accepted by your wife on conclusion of the sale and documentation was sent out via email.
Please let me know if there is anything else we can assist with and I have arranged with our team to contact her tomorrow at the latest for the cancellation confirmation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Mar 2025, 14:07
Official
Dear Alwyn,
I have received your review and have looked into this matter on my side.
Kindly note that your wife contacted our team on Monday and a cancellation was logged for her policy with Platinum Life. All premiums have been stopped and our cancellation team is scheduled to give her a call within the week to confirm this with her
All our calls are recorded and I can confirm that the sales call has been requested. As soon as this has been received, further feedback will be provided on what was discussed and agreed to. A mandate was accepted by your wife on conclusion of the sale and documentation was sent out via email.
Please let me know if there is anything else we can assist with and I have arranged with our team to contact her tomorrow at the latest for the cancellation confirmation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your wife contacted our team on Monday and a cancellation was logged for her policy with Platinum Life. All premiums have been stopped and our cancellation team is scheduled to give her a call within the week to confirm this with her
All our calls are recorded and I can confirm that the sales call has been requested. As soon as this has been received, further feedback will be provided on what was discussed and agreed to. A mandate was accepted by your wife on conclusion of the sale and documentation was sent out via email.
Please let me know if there is anything else we can assist with and I have arranged with our team to contact her tomorrow at the latest for the cancellation confirmation.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
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Alwyn T's updateReviewer Update
05 Mar 2025, 14:09Thank you waiting to heaf from you.
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Alwyn T's update05 Mar 2025, 14:09
Reviewer Update
Thank you waiting to heaf from you.