lG
lisa G
1 reviews | Active since Dec 2017
10 Mar 2021, 19:54
Platinum Life
Within 1 year my premiums to be paid went through the roof. From R100 and something to R600 and something. Endless calls and harassment. Please don't ever agree or support sister companies selling stuff and offering free gifts. They are not free. This company harasses and is a pain. Cancel all policies.
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
11 Mar 2021, 10:50Dear Lisa,
I have received your complaint and would like to provide more feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Kindly note that your policy has its annual increase in December– please keep in mind that your premium, as well as your benefits, increase. The inflation can't be removed, but the policy can be adjusted at any time to ensure that it does suit you.
You have also taken an upgrade on your policy in 2020 and 2021. Upgrades are always optional and just gives you the chance to add or increase benefits on your policy. I have requested these calls and will gladly send it through as soon as it has been received
Please note that your policy has been cancelled, as per the email request received. All debit order have been stopped
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide more feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Kindly note that your policy has its annual increase in December– please keep in mind that your premium, as well as your benefits, increase. The inflation can't be removed, but the policy can be adjusted at any time to ensure that it does suit you.
You have also taken an upgrade on your policy in 2020 and 2021. Upgrades are always optional and just gives you the chance to add or increase benefits on your policy. I have requested these calls and will gladly send it through as soon as it has been received
Please note that your policy has been cancelled, as per the email request received. All debit order have been stopped
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Mar 2021, 10:50
Official
Dear Lisa,
I have received your complaint and would like to provide more feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Kindly note that your policy has its annual increase in December– please keep in mind that your premium, as well as your benefits, increase. The inflation can't be removed, but the policy can be adjusted at any time to ensure that it does suit you.
You have also taken an upgrade on your policy in 2020 and 2021. Upgrades are always optional and just gives you the chance to add or increase benefits on your policy. I have requested these calls and will gladly send it through as soon as it has been received
Please note that your policy has been cancelled, as per the email request received. All debit order have been stopped
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide more feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Kindly note that your policy has its annual increase in December– please keep in mind that your premium, as well as your benefits, increase. The inflation can't be removed, but the policy can be adjusted at any time to ensure that it does suit you.
You have also taken an upgrade on your policy in 2020 and 2021. Upgrades are always optional and just gives you the chance to add or increase benefits on your policy. I have requested these calls and will gladly send it through as soon as it has been received
Please note that your policy has been cancelled, as per the email request received. All debit order have been stopped
You are more than welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter Client Relationship Specialist & Client Care Supervisor
lG
lisa G's updateReviewer Update
12 Mar 2021, 22:51Thank you for your reply. I am relieved that I am no longer involved with your company. Please do not contact me going forward.
lG
lisa G's update12 Mar 2021, 22:51
Reviewer Update
Thank you for your reply. I am relieved that I am no longer involved with your company. Please do not contact me going forward.