NG
Nokuthula G
1 reviews | Active since Jan 2017
30 May 2020, 19:31
Platinum Lfe ****
It been 3 weeks since I have sent a policy email cancellation and also requesting all my premiums on my Platinum Life policy number:***. The lady who called me was rude and said I will not receive back my premiums. I want this policy to be cancelled and my premiums returned to me ASAP as promised when I joined the policy.
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Platinum Life's replyOfficial
01 Jun 2020, 16:52Dear Nokuthula,
I have looked into your complaint and would like to provide some feedback regarding this matter.
A cancellation request was received on your policy and a consultant contacted you on the 15th of May 2020 to assist. Your policy was frozen and all further deductions were stopped.
We wish to confirm that your policy does not acquire any surrender, loan, paid-up or cash value during its term. Please refer to the General terms and conditions in your policy contract which states that “The policy does not: accrue a surrender value.”
You are more than welcome to contact me if there anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
A cancellation request was received on your policy and a consultant contacted you on the 15th of May 2020 to assist. Your policy was frozen and all further deductions were stopped.
We wish to confirm that your policy does not acquire any surrender, loan, paid-up or cash value during its term. Please refer to the General terms and conditions in your policy contract which states that “The policy does not: accrue a surrender value.”
You are more than welcome to contact me if there anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Jun 2020, 16:52
Official
Dear Nokuthula,
I have looked into your complaint and would like to provide some feedback regarding this matter.
A cancellation request was received on your policy and a consultant contacted you on the 15th of May 2020 to assist. Your policy was frozen and all further deductions were stopped.
We wish to confirm that your policy does not acquire any surrender, loan, paid-up or cash value during its term. Please refer to the General terms and conditions in your policy contract which states that “The policy does not: accrue a surrender value.”
You are more than welcome to contact me if there anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
A cancellation request was received on your policy and a consultant contacted you on the 15th of May 2020 to assist. Your policy was frozen and all further deductions were stopped.
We wish to confirm that your policy does not acquire any surrender, loan, paid-up or cash value during its term. Please refer to the General terms and conditions in your policy contract which states that “The policy does not: accrue a surrender value.”
You are more than welcome to contact me if there anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor