1 reviews | Active since Aug 2020
PLATINUM INSURANCE NONSENSE
So, I had a cancer cover that I cancelled on the 18 Nov 2022. there was no debit for Nov and Dec 2022, obviously because I CANCELLED IT!! But low and behold I get debited on 26 Jan 2023 and then again 01st Feb 2023 for double the amounts. so, I email them and get the automated response on day 1 and a few days later, sorry mam we have no record of the cancellation, but we will cancel it from now???I gave them the exact date and time from my phone records [thank God for true Caller, and still I can't be refunded for those amounts as there is no record? so, I have now gotten clientele legal involved. with times difficult, nowadays its these small amounts that add up, but Platinum is just nonsense. Disgusted with their responses, response time and professionalism.
I have received your request and followed up regarding this matter.
According to our records, we received no cancellation request from you in November 2022. The premium was requested in November and December as per your debit order date, but we received confirmation from the bank that these were not successful. Our Client Care team has sent through the billing showing this. An SMS was also sent through in December and January to advise on the premiums missed
I have checked and was unable to find any incoming or outgoing calls made in November 2022 using the contact details we have on system. Please advise when you contacted our team and I will gladly follow up further.
Please note that we have processed a cancellation with immediate effect. A consultant will be in touch within the week to confirm this with you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your request and followed up regarding this matter.
According to our records, we received no cancellation request from you in November 2022. The premium was requested in November and December as per your debit order date, but we received confirmation from the bank that these were not successful. Our Client Care team has sent through the billing showing this. An SMS was also sent through in December and January to advise on the premiums missed
I have checked and was unable to find any incoming or outgoing calls made in November 2022 using the contact details we have on system. Please advise when you contacted our team and I will gladly follow up further.
Please note that we have processed a cancellation with immediate effect. A consultant will be in touch within the week to confirm this with you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor