YI
Yasmin I
1 reviews | Active since Mar 2022
25 Oct 2024, 11:26
Platinum *******.
Again you debit my account with out my concent??I'm going to sue you foolish people.i want nothing free from you and I want to be removed from your data base ASAP
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Platinum Life's replyOfficial
28 Oct 2024, 08:10Dear Yasmin,
I have received your review and have looked into this matter on my side. Kindly note that I have not been able to get a hold of you telephonically to advise
You recently spoke to a consultant from our team and made an arrangement to adjust your premium and benefits from October. As per this agreement, a debit order was deducted from your account.
I have processed a cancellation and all further debit orders have been stopped with immediate effect. A consultant will contact you to confirm, so please keep an eye out for their call.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side. Kindly note that I have not been able to get a hold of you telephonically to advise
You recently spoke to a consultant from our team and made an arrangement to adjust your premium and benefits from October. As per this agreement, a debit order was deducted from your account.
I have processed a cancellation and all further debit orders have been stopped with immediate effect. A consultant will contact you to confirm, so please keep an eye out for their call.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Oct 2024, 08:10
Official
Dear Yasmin,
I have received your review and have looked into this matter on my side. Kindly note that I have not been able to get a hold of you telephonically to advise
You recently spoke to a consultant from our team and made an arrangement to adjust your premium and benefits from October. As per this agreement, a debit order was deducted from your account.
I have processed a cancellation and all further debit orders have been stopped with immediate effect. A consultant will contact you to confirm, so please keep an eye out for their call.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side. Kindly note that I have not been able to get a hold of you telephonically to advise
You recently spoke to a consultant from our team and made an arrangement to adjust your premium and benefits from October. As per this agreement, a debit order was deducted from your account.
I have processed a cancellation and all further debit orders have been stopped with immediate effect. A consultant will contact you to confirm, so please keep an eye out for their call.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor