1 reviews | Active since Jan 2019
Platinum ****
I am writing to formally lodge a complaint regarding my policy. My premium was increased from R167 to R336 without my consent.
I have made it clear on several occasions during your calls that I do not agree to any premium increase, and I also requested that the policy be cancelled if the increase could not be stopped. Despite this, the premium was still adjusted without my approval.
I request the following urgent action:
Reversal of the unauthorised increase and reinstatement of the original premium amount; or
Immediate cancellation of the policy, as previously requested.
Written confirmation of the action taken.
A recording or proof of the call where consent for the increase was allegedly obtained (if applicable).
Please treat this matter as urgent. If unresolved, I will escalate to the Financial Sector Conduct Authority (FSCA) and the Ombud for Long-term Insurance.
Thank you for your review. I attempted to contact you to discuss this matter further but was unfortunately unable to reach you.
You were contacted regarding an optional upgrade on your Platinum Life policy. The documentation was emailed to you in October to ensure you had the full 30-day review period before the upgrade took effect. I have also requested the recording of the call made to you regarding this.
Please note that the upgrade has now been removed from your policy, and the difference has been credited to your account. A consultant will contact you within the week to confirm this.
If there is anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Thank you for your review. I attempted to contact you to discuss this matter further but was unfortunately unable to reach you.
You were contacted regarding an optional upgrade on your Platinum Life policy. The documentation was emailed to you in October to ensure you had the full 30-day review period before the upgrade took effect. I have also requested the recording of the call made to you regarding this.
Please note that the upgrade has now been removed from your policy, and the difference has been credited to your account. A consultant will contact you within the week to confirm this.
If there is anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor