CM
Charity M

1 reviews | Active since Nov 2016

10 Nov 2021, 14:14

Personal details given, no call back

I received a call from Platinum Life a while back, not certain of date now. Seemingly it was a wrong number, however lady explained some free cover to me and asked for my details. Along with those details, she requested my ID and name of bank I am using. I had actually forgotten about this as she called in an inconvenient time and eventually asked her to call me back so I could pay more attention to what she was offering as our call had come to a part where she was going to send me something. I put the call on halt so I did not end up signing up for something I did not understand fully. I had forgotten about this for months, it only resurfaced in my mind as a colleague was complaining about Platinum Life as they debited her account apparently. Now I am feeling very uneasy as I had given all details requested and the lady didn’t call me back, and I don’t understand much about the free cover she was proposing. My colleague is also not sure what the debit is for but apparently she had spoken to someone from the company but was not made aware of any debits. I hope I would not be debited for anything in future cause I was not even called back for proper understanding and to actually or agree or disagree to what was being offered

0
Replies (1)
Platinum Life
Platinum Life's reply10 Nov 2021, 14:24
Official
Dear Charity, 

I have received your review and I am looking into this matter. 

I will be in touch with feedback as soon as received 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor