Paying for an unknown policy
<p>I remember receiving a call from Platinum Life months ago. I agreed they could send me policy details to review however I never received a free gift they apparently sent last year some time, nor did I ever receive any policy info. Conveniently I'm sure!!! I have since forgotten what policy this is, do not have any reference numbers, as I expected the documents to arrive. Sneaky company - if you do not reply that you're not interested they immediately sign you up. Obviously as nothing arrived, I did not give it another thought, and forgot about it. They had my bank details from a previous transaction I'd done years ago, so promptly proceeded to debit me for something I do not want. Very unprofessional and *********. I want this policy cancelled immediately!!!</p>
Dear Melanie,
Thank you for taking my call today.
Unfortunately, your policy documents were sent to the wrong email address and I apologise for the error. I have logged your policy for cancellation and the two premiums deducted will be refunded to you.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Melanie,
Thank you for taking my call today.
Unfortunately, your policy documents were sent to the wrong email address and I apologise for the error. I have logged your policy for cancellation and the two premiums deducted will be refunded to you.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Thank you for your assistance
Thank you for your assistance
