1 reviews | Active since Feb 2017

19 Jul 2017, 09:40

Paying for an unknown policy

<p>I remember receiving a call from Platinum Life months ago. I agreed they could send me policy details to review however I never received a free gift they apparently sent last year some time, nor did I ever receive any policy info. Conveniently I'm sure!!! I have since forgotten what policy this is, do not have any reference numbers, as I expected the documents to arrive. Sneaky company - if you do not reply that you're not interested they immediately sign you up. Obviously as nothing arrived, I did not give it another thought, and forgot about it. They had my bank details from a previous transaction I'd done years ago, so promptly proceeded to debit me for something I do not want. Very unprofessional and *********. I want this policy cancelled immediately!!!</p>

0
Replies (2)
Platinum Life
Platinum Life's reply24 Jul 2017, 15:50
Official

Dear Melanie,

Thank you for taking my call today.

Unfortunately, your policy documents were sent to the wrong email address and I apologise for the error. I have logged your policy for cancellation and the two premiums deducted will be refunded to you.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager

's update24 Jul 2017, 15:56
Reviewer Update

Thank you for your assistance