Pay out

 Dear Ms Verster,  Thank you for taking the time to rate us and leave some correspondence. Your feedback is much appreciated.  Platinum Life specializes in risk cover offering this female cancer benefit to our clients. No underwriting is done at sale stage (i.e. we do not send our clients for any medical testing). All underwriting is done at claim stage only. We have a maximum turnaround time of 3-4 weeks on receipt of all requested documentation to process and finalize each and every claim as quickly, efficiently and professionally as possible. Each claim is processed on a case-by-case base. As underwriting is done at claim stage only the assessors might request additional information in order to make an informed and fair decision on the outcome of the claim.  Our best wishes for the journey ahead.  Kind Regards, The Platinum Life Claims Team