NJ
Nikeysha J
1 reviews | Active since May 2020
27 Dec 2024, 09:46
Over High Premium
Dear Platinum Life
My premium has been going off at over R800 when it is supposed to be R400?? I have tried to get in contact with a representative but no help so far !
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Replies (1)
Platinum Life's replyOfficial
30 Dec 2024, 09:54Dear Nikeysha,
Unfortunately, I was unable to get a hold of you telephonically regarding your query.
Your monthly premium is R494.18, there was a double debit in December due to arrears on your policy. The double was done to ensure there is no break in your cover. I apologize for any inconvenience caused, you are a valued client and as such we will always work towards providing you with the best service. Please let me know if there is anything else I can assist with.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Unfortunately, I was unable to get a hold of you telephonically regarding your query.
Your monthly premium is R494.18, there was a double debit in December due to arrears on your policy. The double was done to ensure there is no break in your cover. I apologize for any inconvenience caused, you are a valued client and as such we will always work towards providing you with the best service. Please let me know if there is anything else I can assist with.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Platinum Life's reply30 Dec 2024, 09:54
Official
Dear Nikeysha,
Unfortunately, I was unable to get a hold of you telephonically regarding your query.
Your monthly premium is R494.18, there was a double debit in December due to arrears on your policy. The double was done to ensure there is no break in your cover. I apologize for any inconvenience caused, you are a valued client and as such we will always work towards providing you with the best service. Please let me know if there is anything else I can assist with.
Kind Regards
Chrysanthea Chetty
Client Care Consultant
Unfortunately, I was unable to get a hold of you telephonically regarding your query.
Your monthly premium is R494.18, there was a double debit in December due to arrears on your policy. The double was done to ensure there is no break in your cover. I apologize for any inconvenience caused, you are a valued client and as such we will always work towards providing you with the best service. Please let me know if there is anything else I can assist with.
Kind Regards
Chrysanthea Chetty
Client Care Consultant