CT
Christa T
1 reviews | Active since Jul 2022
25 Nov 2025, 22:09
One of the consultants phoned me
One of the consultants phoned me. Told me its just a routine update of my personal information. That its not to upgrade my policy. Yet much to my surprise I found the mandate for Platinum life on my bank for more than R200 than my normal premium. This is dishonesty. How can I trust them after they **** to me? Please be careful when speaking to them.
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Platinum Life's replyOfficial
25 Nov 2025, 23:50Dear Christa,
I am concerned to hear about the experience you had and would like to look into this.
Our team will contact you every six to eight months to offer an upgrade on your policy, but this is always optional and should disclose the purpose of the call
I have requested the call and will escalate this to our sales team. Please rest assured that no additional benefits will be added to your policy
Please accept our apologies for any inconvenience caused and thank you fo giving us the opportunity to investigate
Kind Regards
I am concerned to hear about the experience you had and would like to look into this.
Our team will contact you every six to eight months to offer an upgrade on your policy, but this is always optional and should disclose the purpose of the call
I have requested the call and will escalate this to our sales team. Please rest assured that no additional benefits will be added to your policy
Please accept our apologies for any inconvenience caused and thank you fo giving us the opportunity to investigate
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply25 Nov 2025, 23:50
Official
Dear Christa,
I am concerned to hear about the experience you had and would like to look into this.
Our team will contact you every six to eight months to offer an upgrade on your policy, but this is always optional and should disclose the purpose of the call
I have requested the call and will escalate this to our sales team. Please rest assured that no additional benefits will be added to your policy
Please accept our apologies for any inconvenience caused and thank you fo giving us the opportunity to investigate
Kind Regards
I am concerned to hear about the experience you had and would like to look into this.
Our team will contact you every six to eight months to offer an upgrade on your policy, but this is always optional and should disclose the purpose of the call
I have requested the call and will escalate this to our sales team. Please rest assured that no additional benefits will be added to your policy
Please accept our apologies for any inconvenience caused and thank you fo giving us the opportunity to investigate
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor