FF
Ferdinand F
1 reviews | Active since Jul 2025
09 Jul 2025, 09:39
One of my sons is 21...
One of my sons is 21 year of age isn't he suppose to been taken off the policy he is not under 18years old and the other boy turn 18 on the 31 July 2025
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Replies (3)
Platinum Life's replyOfficial
09 Jul 2025, 09:46Dear Ferdinand,
Thank you so much for taking my call.
We’d like to confirm and clarify that, under your policy, children are covered until their 18th birthday. Once a child turns 18, they are no longer eligible for cover under the child benefit.
Thank you so much for taking my call.
We’d like to confirm and clarify that, under your policy, children are covered until their 18th birthday. Once a child turns 18, they are no longer eligible for cover under the child benefit.
Please note that a single premium is charged for the child benefit, regardless of the number of children covered. This benefit remains active on your policy until your youngest child turns 18, ensuring full cover is maintained for all eligible children up to that point.
As of August 2025, the children's benefit has been removed from your policy, and your premium has been adjusted accordingly to reflect this change. An updated policy schedule will be sent out via email to confirm this.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jul 2025, 09:46
Official
Dear Ferdinand,
Thank you so much for taking my call.
We’d like to confirm and clarify that, under your policy, children are covered until their 18th birthday. Once a child turns 18, they are no longer eligible for cover under the child benefit.
Thank you so much for taking my call.
We’d like to confirm and clarify that, under your policy, children are covered until their 18th birthday. Once a child turns 18, they are no longer eligible for cover under the child benefit.
Please note that a single premium is charged for the child benefit, regardless of the number of children covered. This benefit remains active on your policy until your youngest child turns 18, ensuring full cover is maintained for all eligible children up to that point.
As of August 2025, the children's benefit has been removed from your policy, and your premium has been adjusted accordingly to reflect this change. An updated policy schedule will be sent out via email to confirm this.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
FF
Ferdinand F's updateReviewer Update
09 Jul 2025, 10:01Does this means that I will loose all the money I paid for them till the ages of 18 years old
FF
Ferdinand F's update09 Jul 2025, 10:01
Reviewer Update
Does this means that I will loose all the money I paid for them till the ages of 18 years old
Platinum Life's replyOfficial
09 Jul 2025, 10:08The money hasn’t been lost. Your children under 18 were fully covered for every month that a premium was received. This means that if a permanent disability due to an accident had occurred during that time, a valid claim would have been paid.
In addition, your policy includes a Money Back Benefit. This means that on your Money Back date (as shown on your policy), if the policy is still active and no claims have been made, you’ll receive 50% of all premiums paid during that period. This also includes the premiums paid for the children’s benefit.
Platinum Life's reply09 Jul 2025, 10:08
Official
The money hasn’t been lost. Your children under 18 were fully covered for every month that a premium was received. This means that if a permanent disability due to an accident had occurred during that time, a valid claim would have been paid.
In addition, your policy includes a Money Back Benefit. This means that on your Money Back date (as shown on your policy), if the policy is still active and no claims have been made, you’ll receive 50% of all premiums paid during that period. This also includes the premiums paid for the children’s benefit.