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12 Jan 2026, 17:10
Ok what about non co...
Ok what about non consideration about customers future regarding the funds that the customers invest in this investment whereby they are not covered for natural cause of death or funeral cover all years of paying for something that is not benefiting the customers at all waste of time and energy and money for nothing i have paid into Platinum Life for almost 10 yrs just to find out i have no benefits or o refunds status all my no money up i flames not worth it South Africans
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Platinum Life's replyOfficial
12 Jan 2026, 17:21Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's reply12 Jan 2026, 17:21
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's replyOfficial
13 Jan 2026, 07:32Dear Peter,
Thank you for your review. We have reviewed this matter on our side.
At Platinum LIfe, we provide risk cover policies, and natural causes are not covered under any of our products. This is clearly communicated at the time the policy is offered and is detailed in the policy documentation provided.
While your policy was active, our team was in regular communication with you and assisted with amendments and adjustments to ensure the policy remained aligned with your needs. Throughout this time, we ensured that all relevant information regarding your cover was shared so that you could make informed decisions.
We remain committed to clear communication and transparency with all our policyholders.
If you have any questions, you are welcome to reach out to our team and we will gladly assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review. We have reviewed this matter on our side.
At Platinum LIfe, we provide risk cover policies, and natural causes are not covered under any of our products. This is clearly communicated at the time the policy is offered and is detailed in the policy documentation provided.
While your policy was active, our team was in regular communication with you and assisted with amendments and adjustments to ensure the policy remained aligned with your needs. Throughout this time, we ensured that all relevant information regarding your cover was shared so that you could make informed decisions.
We remain committed to clear communication and transparency with all our policyholders.
If you have any questions, you are welcome to reach out to our team and we will gladly assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Jan 2026, 07:32
Official
Dear Peter,
Thank you for your review. We have reviewed this matter on our side.
At Platinum LIfe, we provide risk cover policies, and natural causes are not covered under any of our products. This is clearly communicated at the time the policy is offered and is detailed in the policy documentation provided.
While your policy was active, our team was in regular communication with you and assisted with amendments and adjustments to ensure the policy remained aligned with your needs. Throughout this time, we ensured that all relevant information regarding your cover was shared so that you could make informed decisions.
We remain committed to clear communication and transparency with all our policyholders.
If you have any questions, you are welcome to reach out to our team and we will gladly assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review. We have reviewed this matter on our side.
At Platinum LIfe, we provide risk cover policies, and natural causes are not covered under any of our products. This is clearly communicated at the time the policy is offered and is detailed in the policy documentation provided.
While your policy was active, our team was in regular communication with you and assisted with amendments and adjustments to ensure the policy remained aligned with your needs. Throughout this time, we ensured that all relevant information regarding your cover was shared so that you could make informed decisions.
We remain committed to clear communication and transparency with all our policyholders.
If you have any questions, you are welcome to reach out to our team and we will gladly assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor