MH
Mamiki H
1 reviews | Active since Dec 2018
28 Sept 2024, 19:12
😡😡😡 **** of a policy these ones
This is a ****. I was told that I will have a policy with them after 6 months and funny enough they debit my account R167 everytime I deposit money in my account. I asked them to pay Back all my debit orders and they refused. They promised to call and cancel but no call yet I see they waiting for money to be deposited in my acc so that they can take it .
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Replies (2)
Platinum Life's replyOfficial
30 Sept 2024, 06:41Dear Mamiki,
I have received your review and I am currently looking into this matter.
You were recently contacted for a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you for the debit order and documentation was sent out to review. I have requested the sales call and will follow up on what was advised and how the sales process was explained.
Kindly note that your cancellation was logged on Wednesday. A consultant from our cancellation team will be in contact within 3-5 working days, so please keep an eye out for their call.
You are welcome to contact us if there is anything we can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter.
You were recently contacted for a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you for the debit order and documentation was sent out to review. I have requested the sales call and will follow up on what was advised and how the sales process was explained.
Kindly note that your cancellation was logged on Wednesday. A consultant from our cancellation team will be in contact within 3-5 working days, so please keep an eye out for their call.
You are welcome to contact us if there is anything we can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Sept 2024, 06:41
Official
Dear Mamiki,
I have received your review and I am currently looking into this matter.
You were recently contacted for a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you for the debit order and documentation was sent out to review. I have requested the sales call and will follow up on what was advised and how the sales process was explained.
Kindly note that your cancellation was logged on Wednesday. A consultant from our cancellation team will be in contact within 3-5 working days, so please keep an eye out for their call.
You are welcome to contact us if there is anything we can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter.
You were recently contacted for a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you for the debit order and documentation was sent out to review. I have requested the sales call and will follow up on what was advised and how the sales process was explained.
Kindly note that your cancellation was logged on Wednesday. A consultant from our cancellation team will be in contact within 3-5 working days, so please keep an eye out for their call.
You are welcome to contact us if there is anything we can assist with while we are investigating this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
MH
Mamiki H's updateReviewer Update
30 Sept 2024, 07:59Please listen to all the calls I had with the consultant there is no part I said they should debit my account twice may I please be reimbursed my money. No policy will take money every time it’s deposited in the acc do you know what an inconvenience that is. I hope while you waiting for your agent to call me Simone my money will be reimbursed and no debit orders will ever run from platinum life. Please also show me proof of those emails where documentation was sent . Thank you
MH
Mamiki H's update30 Sept 2024, 07:59
Reviewer Update
Please listen to all the calls I had with the consultant there is no part I said they should debit my account twice may I please be reimbursed my money. No policy will take money every time it’s deposited in the acc do you know what an inconvenience that is. I hope while you waiting for your agent to call me Simone my money will be reimbursed and no debit orders will ever run from platinum life. Please also show me proof of those emails where documentation was sent . Thank you