CG
Cynthia G
1 reviews | Active since Apr 2011
27 Feb 2026, 11:25
Nuisance
Nuisance. Deducted money from account without my approval. ****s who said they will deduct from March only. I had to make means for returned debit order charge of R130.
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Platinum Life's replyOfficial
27 Feb 2026, 11:59Dear Cynthia,
Thank you for your review. I would like to provide some clarity regarding this matter.
Our records indicate that you have been a policyholder with Platinum Life since 2022. We noted that some of your premiums were not received, and one of our consultants contacted you to offer assistance and discuss possible adjustments to ensure that the policy continues to suit your needs.
I can confirm that no debit order was processed in February. The policy is currently set to continue from March 2026.I have also arranged for an updated policy schedule to be sent to you for your records.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review. I would like to provide some clarity regarding this matter.
Our records indicate that you have been a policyholder with Platinum Life since 2022. We noted that some of your premiums were not received, and one of our consultants contacted you to offer assistance and discuss possible adjustments to ensure that the policy continues to suit your needs.
I can confirm that no debit order was processed in February. The policy is currently set to continue from March 2026.I have also arranged for an updated policy schedule to be sent to you for your records.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Feb 2026, 11:59
Official
Dear Cynthia,
Thank you for your review. I would like to provide some clarity regarding this matter.
Our records indicate that you have been a policyholder with Platinum Life since 2022. We noted that some of your premiums were not received, and one of our consultants contacted you to offer assistance and discuss possible adjustments to ensure that the policy continues to suit your needs.
I can confirm that no debit order was processed in February. The policy is currently set to continue from March 2026.I have also arranged for an updated policy schedule to be sent to you for your records.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review. I would like to provide some clarity regarding this matter.
Our records indicate that you have been a policyholder with Platinum Life since 2022. We noted that some of your premiums were not received, and one of our consultants contacted you to offer assistance and discuss possible adjustments to ensure that the policy continues to suit your needs.
I can confirm that no debit order was processed in February. The policy is currently set to continue from March 2026.I have also arranged for an updated policy schedule to be sent to you for your records.
Please feel free to contact us should you require any further assistance.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor