C
Casandra
1 reviews | Active since May 2025
21 May 2025, 10:09
Not very happy with them
Not very happy with them . I canceled my debit order twice and still my money got taken from them and couldnt reverse the debit order. Once they took double the amount left me with no money . So not a fan of them .
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Replies (1)0
Replies (1)
Platinum Life's replyOfficial
21 May 2025, 12:35Dear Casandra,
I have received your review and have looked into this matter on my side.
Please note that premiums are only stopped once we receive a formal cancellation request or if a specific payment arrangement is made directly with us. Simply cancelling the debit order through the bank does not stop the policy or notify us of your intention to cancel. To ensure uninterrupted cover or to assist with any payment concerns, it’s very important to reach out to us directly. We also send SMS notifications to alert you of any arrears, and in the absence of a cancellation or payment arrangement, double premiums may be collected to bring the policy up to date.
Our goal is always to ensure that your policy aligns with your needs, and I’m glad our team was able to assist you in their recent conversation.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Please note that premiums are only stopped once we receive a formal cancellation request or if a specific payment arrangement is made directly with us. Simply cancelling the debit order through the bank does not stop the policy or notify us of your intention to cancel. To ensure uninterrupted cover or to assist with any payment concerns, it’s very important to reach out to us directly. We also send SMS notifications to alert you of any arrears, and in the absence of a cancellation or payment arrangement, double premiums may be collected to bring the policy up to date.
Our goal is always to ensure that your policy aligns with your needs, and I’m glad our team was able to assist you in their recent conversation.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 May 2025, 12:35
Official
Dear Casandra,
I have received your review and have looked into this matter on my side.
Please note that premiums are only stopped once we receive a formal cancellation request or if a specific payment arrangement is made directly with us. Simply cancelling the debit order through the bank does not stop the policy or notify us of your intention to cancel. To ensure uninterrupted cover or to assist with any payment concerns, it’s very important to reach out to us directly. We also send SMS notifications to alert you of any arrears, and in the absence of a cancellation or payment arrangement, double premiums may be collected to bring the policy up to date.
Our goal is always to ensure that your policy aligns with your needs, and I’m glad our team was able to assist you in their recent conversation.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Please note that premiums are only stopped once we receive a formal cancellation request or if a specific payment arrangement is made directly with us. Simply cancelling the debit order through the bank does not stop the policy or notify us of your intention to cancel. To ensure uninterrupted cover or to assist with any payment concerns, it’s very important to reach out to us directly. We also send SMS notifications to alert you of any arrears, and in the absence of a cancellation or payment arrangement, double premiums may be collected to bring the policy up to date.
Our goal is always to ensure that your policy aligns with your needs, and I’m glad our team was able to assist you in their recent conversation.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor