MA
Morne A
1 reviews | Active since Aug 2024
14 Aug 2024, 09:07
Not very happy with their call centre staff
Not very happy with their call centre staff. I tried to cancel a policy and after many calls I received from them and me telling them I am not interested in the policy. I had to send them an email were I requested that the must cancel the policy. I even went as far as to change my banking details
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
14 Aug 2024, 09:30Dear Morne,
I have received your review and looked into this matter.
Kindly note that your cancellation request was received and processed by our team. The cancellation department does contact you to ensure that you are aware of all options on the policy, but keeping it is always optional and you should never feel like you are unable to cancel it. I apologize if this was your experience
Please note that your policy has been cancelled with immediate effect and no further premiums will be deducted. You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and looked into this matter.
Kindly note that your cancellation request was received and processed by our team. The cancellation department does contact you to ensure that you are aware of all options on the policy, but keeping it is always optional and you should never feel like you are unable to cancel it. I apologize if this was your experience
Please note that your policy has been cancelled with immediate effect and no further premiums will be deducted. You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Aug 2024, 09:30
Official
Dear Morne,
I have received your review and looked into this matter.
Kindly note that your cancellation request was received and processed by our team. The cancellation department does contact you to ensure that you are aware of all options on the policy, but keeping it is always optional and you should never feel like you are unable to cancel it. I apologize if this was your experience
Please note that your policy has been cancelled with immediate effect and no further premiums will be deducted. You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and looked into this matter.
Kindly note that your cancellation request was received and processed by our team. The cancellation department does contact you to ensure that you are aware of all options on the policy, but keeping it is always optional and you should never feel like you are unable to cancel it. I apologize if this was your experience
Please note that your policy has been cancelled with immediate effect and no further premiums will be deducted. You are welcome to contact me if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor