JA
Jamielah A
1 reviews | Active since May 2021
17 May 2021, 14:43
Not Trusting Platinum Life Promotional
I received an SMS saying I was nominated for a promotional gift, later on I received a phone call and was asked about my details, the agent said that I would receive my gift in 4 weeks, and a SMS or Email will be sent to confirm.
She then asked for my address to where the gift can be sent and my ID number, what bank I am with and if my account is current or savings I got a bit suspicious, because what does that have to do with a free Gift???
Anyway, I did not receive an SMS or Email I'm not even sure if this was a **** or not. I hope that I do not get anything sent saying that I signed up for a policy.
Can someone please tell me this is not a **** because I'm worried. Thanks,
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Replies (1)
Platinum Life's replyOfficial
19 May 2021, 10:03Dear Jamielah,
I have received your complaint and would like to provide some feedback regarding this matter.
We work on a referral basis and give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 11th of May 2021 and an SMS with more information will be sent out within 4-6 weeks, so please keep an eye out.
As part of your gift, we will also send a guide on efficient banking and how to save using the account you have, We just want to ensure that the most relevant information is sent through so that it can be used.
Platinum Life is a registered FSP and all our conduct falls in line with current FSCA legislation.
You are welcome to contact our Client Care team if you have any questions regarding this as well.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
We work on a referral basis and give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 11th of May 2021 and an SMS with more information will be sent out within 4-6 weeks, so please keep an eye out.
As part of your gift, we will also send a guide on efficient banking and how to save using the account you have, We just want to ensure that the most relevant information is sent through so that it can be used.
Platinum Life is a registered FSP and all our conduct falls in line with current FSCA legislation.
You are welcome to contact our Client Care team if you have any questions regarding this as well.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 May 2021, 10:03
Official
Dear Jamielah,
I have received your complaint and would like to provide some feedback regarding this matter.
We work on a referral basis and give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 11th of May 2021 and an SMS with more information will be sent out within 4-6 weeks, so please keep an eye out.
As part of your gift, we will also send a guide on efficient banking and how to save using the account you have, We just want to ensure that the most relevant information is sent through so that it can be used.
Platinum Life is a registered FSP and all our conduct falls in line with current FSCA legislation.
You are welcome to contact our Client Care team if you have any questions regarding this as well.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
We work on a referral basis and give our policyholders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about who we are and what we do.
You were contacted on the 11th of May 2021 and an SMS with more information will be sent out within 4-6 weeks, so please keep an eye out.
As part of your gift, we will also send a guide on efficient banking and how to save using the account you have, We just want to ensure that the most relevant information is sent through so that it can be used.
Platinum Life is a registered FSP and all our conduct falls in line with current FSCA legislation.
You are welcome to contact our Client Care team if you have any questions regarding this as well.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor