JS
Johanna S
1 reviews | Active since Apr 2024
13 Apr 2024, 17:21
Not stop debit orders and policy
People I warn you Platinum is ****s. I asked them several times about 6 times to cancel my Policy and debit orders but with no luck. Every time they only send me an email to inform me that a consultant will call me but it is now more than a week and still no one have called me and my debit orders are still active. Please help me
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Platinum Life's replyOfficial
15 Apr 2024, 06:47Dear Johanna,
I have received your review and I have looked into this matter on my side.
Please note that your cancellation request was received and logged on the 8th of April 2024. All debit orders were stopped with immediate effect and our cancellation team will be in contact with you to confirm that this has been done.
I have asked a consultant to contact you today to conclude this matter, so please keep an eye out for our call. I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I have looked into this matter on my side.
Please note that your cancellation request was received and logged on the 8th of April 2024. All debit orders were stopped with immediate effect and our cancellation team will be in contact with you to confirm that this has been done.
I have asked a consultant to contact you today to conclude this matter, so please keep an eye out for our call. I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply15 Apr 2024, 06:47
Official
Dear Johanna,
I have received your review and I have looked into this matter on my side.
Please note that your cancellation request was received and logged on the 8th of April 2024. All debit orders were stopped with immediate effect and our cancellation team will be in contact with you to confirm that this has been done.
I have asked a consultant to contact you today to conclude this matter, so please keep an eye out for our call. I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I have looked into this matter on my side.
Please note that your cancellation request was received and logged on the 8th of April 2024. All debit orders were stopped with immediate effect and our cancellation team will be in contact with you to confirm that this has been done.
I have asked a consultant to contact you today to conclude this matter, so please keep an eye out for our call. I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor