EE
Elize E
1 reviews | Active since Nov 2020
18 Nov 2020, 17:26
NOT SO FRIENDLY AND HONEST
They phoned me to increase my policy premium I said no ........ gone is the friendly and helpful service Just checked my bank statements surprise surprise my premium was increased without my permission
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Platinum Life's replyOfficial
19 Nov 2020, 13:46Dear Elize,
Thank you so much for taking my call.
As discussed, please note that there is no upgrade on your policy but that the increase mentioned is due to your yearly inflation increase. This occurs yearly in October and increases your premium and cover.
We are not able to remove the inflation, but I have sent through an email with an additional option, as we can arrange to reduce or adjust the premium to ensure that it best suits you.
Please let me know how I can assist further or if the options provided will suit you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that there is no upgrade on your policy but that the increase mentioned is due to your yearly inflation increase. This occurs yearly in October and increases your premium and cover.
We are not able to remove the inflation, but I have sent through an email with an additional option, as we can arrange to reduce or adjust the premium to ensure that it best suits you.
Please let me know how I can assist further or if the options provided will suit you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Nov 2020, 13:46
Official
Dear Elize,
Thank you so much for taking my call.
As discussed, please note that there is no upgrade on your policy but that the increase mentioned is due to your yearly inflation increase. This occurs yearly in October and increases your premium and cover.
We are not able to remove the inflation, but I have sent through an email with an additional option, as we can arrange to reduce or adjust the premium to ensure that it best suits you.
Please let me know how I can assist further or if the options provided will suit you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that there is no upgrade on your policy but that the increase mentioned is due to your yearly inflation increase. This occurs yearly in October and increases your premium and cover.
We are not able to remove the inflation, but I have sent through an email with an additional option, as we can arrange to reduce or adjust the premium to ensure that it best suits you.
Please let me know how I can assist further or if the options provided will suit you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor