SW
Shanè Wright
1 reviews | Active since Dec 2025
08 Dec 2025, 07:10
Not satisfied
I am very unsatisfied. They put a debit order on my account which went off with no money in my account after I said i dont want cover cause i dont have income at all.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
08 Dec 2025, 07:21Dear Shanè,
I have received your review and have looked into this matter on my side.
You were contacted regarding a policy with Platinum Life in September 2025. I have requested the recording of the call made to you so that we can verify what was discussed with the consultant at the time the policy was issued and how your consent was obtained.
A cancellation has been processed with immediate effect, and no further deductions will be made. A consultant from our cancellations team will contact you within the week to confirm the cancellation.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
I have received your review and have looked into this matter on my side.
You were contacted regarding a policy with Platinum Life in September 2025. I have requested the recording of the call made to you so that we can verify what was discussed with the consultant at the time the policy was issued and how your consent was obtained.
A cancellation has been processed with immediate effect, and no further deductions will be made. A consultant from our cancellations team will contact you within the week to confirm the cancellation.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply08 Dec 2025, 07:21
Official
Dear Shanè,
I have received your review and have looked into this matter on my side.
You were contacted regarding a policy with Platinum Life in September 2025. I have requested the recording of the call made to you so that we can verify what was discussed with the consultant at the time the policy was issued and how your consent was obtained.
A cancellation has been processed with immediate effect, and no further deductions will be made. A consultant from our cancellations team will contact you within the week to confirm the cancellation.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
I have received your review and have looked into this matter on my side.
You were contacted regarding a policy with Platinum Life in September 2025. I have requested the recording of the call made to you so that we can verify what was discussed with the consultant at the time the policy was issued and how your consent was obtained.
A cancellation has been processed with immediate effect, and no further deductions will be made. A consultant from our cancellations team will contact you within the week to confirm the cancellation.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor